Call Center Operation Management & Training
- Category: Operations Executive Jobs
- Location: New Delhi, Delhi
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 24K to 32K
- Published on: 2025/09/16
Roles & Responsibilities :
• Coordination with Kia India Call Centre for complaint registration and resolution processes (Inbound)
• Email response monitoring & resolution
• SNS complaint registration in Sales force & resolution
• Training for Tele Callers on New Product updated & Launches
• Product Knowledge test & Scenario based test for FTE
• Certification of New Joiner- Tele callers
• Motivation & recognition program for tele callers
• Lead management system (Generation of Opportunity from open lead / 3rd party database)
• Outbound tele calling survey conduct on customer database Need based
• Work to enhance the call center efficiency & productivity.
Skill Sets :
• 5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience. • Energetic, self-motivated, service attitude, good planner & strong implementer • Analytical skills, industry awareness & excellent communication & listening skills • Good interpersonal skills in terms of dealer management, staff handling & customer grievance management • Good presentation skills & proficiency in MS Office Qualification : Graduate / B. Tech/BE (Mech. / Automobile)/ MBA
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