Call Center Representative - Bangalore (Work from Office) Start Date - April Start

Please Note:
English language proficiency is required for this role.
This is a full-time, work from office role.
This requires a U.S. schedule - India Night shift
MEGA JOB FAIR WALK IN AT BANGALURU OFFICE

Walk In Interviews:
Monday to Friday
4:00 PM to 8:00PM IST

Address:
Transworld Systems Inc.
Block 12B, Pritech Park,3rd Floor,
SEZ Survey No 51-64/4,
Bellandur, Village. Bldg +A Rd,
Bengaluru –Karnataka 560103

TSI Recruitment:
Kindly carry your Updated resume and Photo ID proof.
Meet : HR – Abusufiyan
Contact: Nirmala ++1-XXXXXXXXXX

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a Work from Office position and location is Bangalore at
3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg +A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103

Compensation: INR : ₹18,500 monthly
Shift: Night / Days Off: Saturday and Sunday

Upon submitting your job application, you may contact our Talent Acquisition team regarding questions by utilizing the following resources:

Meet : HR – Abusufiyan
Contact: Nirmala ++1-XXXXXXXXXX

Build Your Future! Come join our thriving team as a Semi-Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Generous Incentive opportunity
Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays!
Transport facility (Depends on policy and shift) - Transportation provided
Working 5 days/week

In This Role, You Will:
Customer Interaction: Handle semi-voice interactions with customers, including answering queries, providing information, and guiding them through the mortgage application and approval process.
Data Management: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.
Documentation Review: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.
Issue Resolution: Identify and resolve issues or discrepancies in mortgage applications or processes, escalating complex cases to senior team members as needed.
Compliance: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.
Communication: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.
Reporting: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process.

Ideal Candidate Qualifications:
Excellent organizational and time-management skills.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to handle multiple tasks and prioritize effectively.
Graduate Fresher’s or HSC + Minimum 6 months of experience.
Customer-centric attitude with strong problem-solving skills.
Adaptability to changing processes and requirements.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

INDJOBS