call centre agent - customer service

Work Term: Permanent
Work Language: English
Hours: 40 to 44 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 3 years to less than 5 years
or equivalent experience
Work setting
Urban area
Business sector
Private sector
Sales
Tasks
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Perform data entry
Supervision
Data entry clerks
Computer and technology knowledge
Database software
Internet
MS Excel
MS Outlook
MS Windows
MS Word
Type of experience
Call centre
Security and safety
Driver's validity licence check
Transportation/travel information
Own transportation
Own vehicle
Valid driver's licence
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Overtime required
Tight deadlines
Work under pressure
Repetitive tasks
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Screening questions
Are you available for shift or on-call work?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
What is the highest level of study you have completed?
Financial benefits
Group insurance benefits