Call Centre | Customer Service Officer

Excellent training and support provided
Onsite role in Casula, 2178 NSW, location
Temporary employment offer
We have exciting opportunities available for motivated and passionate individuals to join a leading business based in Casula. Bring your passion for providing a superior customer service and our client will provide full training. This role involves a high volume of inbound calls to provide advice on order management and delivery timeframes of goods and general product enquiries.
This role provides great opportunity to develop your administrative and customer service skills. We are seeking candidates available to work Monday - Friday and a monthly Saturday, 8 hour shifts between the hours of 8am - 7pm.

What will you do:
Field a high volume of inbound customer calls
Provide advice on order processing and delivery timeframes
Provide customer support on returns or refunds where required
Assist with customer complaints
Keeping accurate records of customer interactions
Liaising with operations and field staff where necessary to resolve customer queries
Working toward KPIs
Provide administrative and data entry support to the order management team.
Key requirements and attributes for the successful candidate:
You are passionate about providing excellent customer service
Strong communication skills both verbal and written
Experience in a customer facing role or call centre environment advantageous but not required
Computer literacy and comfortable learning new systems
Flexibility to work hours between 8am - 7pm
What's on offer:
Great office based facility
Free onsite parking
Fantastic training and ongoing development & support
Casual hourly payrate of $32.35 per hour + Super

How to apply:

Please apply online to register your interest. If you require further information outside of this advertisement, please contact our team on (02) +831 +4++ for a confidential discussion.

Concept Recruitment Specialists strive to be a diverse and inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with a disability