Call centre Process Expert
- Category: Telecaller Jobs
- Location: Gurugram, Haryana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 35K
- Published on: 2025/09/20
Job Responsibilities :
Process Governance
· Ensure process maps and workflows are in place and validated regularly
· Identify and mentor top-down improvement projects basis Process Governance reviews
· Understand the end-to-end process flow
· Drive end to end Call Centre Metrics
· Handle Outsourced CC Partner.
· Ensure metrics & reporting activities are seamless
· Review Data Collection Plan for any gaps
· Random audit on metrics to identify and curb any improvement opportunities/inefficiencies
· Comfortably using MS Office
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