Campus Tour Coordinator and Liaison Assistant (Faculty of Engineering, Recruitment)

Job Title
Campus Tour Coordinator and Liaison Assistant (Faculty of Engineering, Recruitment)
Job ID
68+01


Location

Central Campus


Open Date
04/17/2025


Job Type
Short Term Employee


Close Date
04/28/2025


Employee Group
Unifor Unit 1, Staff
Favorite Job


Department
Outreach


Salary Grade/Band
Grade 7


Salary Range
$24.5+ - $38.17 (hourly)


Contract Duration
8 Months


Hours per Week
35



Posting Details


Schedule
Monday-Friday, 8:30am-4:30pm, Hybrid

Education Level
Bachelor's degree in a related field of study

Career Level
Requires 3 years of relevant experience, including one year of supervisory experience




Job Description


Campus Tour Coordinator and Liaison Assistant
(Faculty of Engineering, Recruitment)
(JD0135)

Engineering a Brighter Future
https://www.eng.mcmaster.ca/about-us/strategic-plan/

Unit/Project Description

Ranked among the top engineering schools in Canada and worldwide, the Faculty of Engineering is on a mission to empower agile and globally conscious leaders in engineering who collaborate to create a brighter future. The Faculty is at the forefront of transforming engineering education, transitioning from traditional lecture methods to a project-based, hands-on learning approach. Our graduates emerge as resilient professionals, armed with invaluable skills and experiences from Ontario's second-largest co-op program, unparalleled research opportunities—the most extensive offered by any Canadian engineering program—and a multitude of clubs, teams, and projects.

Our community, comprising 265 dedicated staff, 220 esteemed faculty members, 7,600 undergraduate students, and 1,300 graduate students, is drawn to the Faculty of Engineering for its vision of being leaders in advancing engineering for global change. Our commitment is steadfast to cultivating a respectful atmosphere where everyone feels they belong, student success is central to all we do, and we are meaningfully reshaping an engineering field into one that reflects a diverse and inclusive society.

Reporting to the Manager, Student Recruitment, the Campus Tour Coordinator & Liaison Assistant (Recruitment) plays a vital role in shaping the first impression of McMaster Engineering for prospective students and their families. This position is essential in delivering personalized campus experiences that reflect the diversity and depth of our programs. This role is responsible for leading all aspects of the Engineering tour program – including the recruitment, training, and supervision of student tour guides – and acts as the first point of contact for visits. A primary responsibility also includes managing our two main inquiry inboxes, ensuring timely, accurate, and helpful responses to prospective students and their supporters. From coordinating tour operations, managing the peer-to-peer engagement tool (The Ambassador Platform), to updating communications and maintaining inventory, this position ensures high-quality, accurate, and engaging touchpoints for all visitors.

If you’re passionate about student experience, logistics, and impactful storytelling, this role offers a unique opportunity to help future engineers find their place at McMaster!

Job Summary

Responsible for coordinating, implementing, and managing the daily operations of the regular campus tour program ensuring professional customer service and delivery of information to visitors. Liaises with internal and external departments to ensure compliance and effective delivery of services.

Purpose & Key Functions

Ensure that campus tours are coordinated, implemented, and managed according to established University policies, procedures, and guidelines.
Greet visitors, answer or redirect general inquiries in person, by telephone and via email and respond independently to inquiries that are specific in nature and require a thorough knowledge of established policies and procedures.
Liaise with various University staff to accommodate the needs of campus tour visitors.
Create job postings for recruiting University student tour guides.
Prepare and distribute tour guide application packages.
Interview and hire the student tour guide team.
Ensure that all on-boarding paperwork for temporary staff is completed and processed.
Develop and deliver training programs for temporary staff.
Prepare weekly payroll for temporary staff including inputting hours into the payroll system.
Plan, schedule, and organize tour bookings, and determine the staffing resources required.
Initiate and monitor tour guide sign up.
Document and review the performance of tour guides.
Update, maintain, and verify information in a variety of spreadsheets and databases.
Write a variety of documents such as correspondence and reports.
Update and maintain information on websites and social networks.
Provide accurate statistical information pertaining to the campus tour program, and publication requests for both internal office and campus-wide reports.
Review and process all electronic campus tour feedback forms and escalate items of note to senior staff.
Update and maintain the department bulletin board ensuring points of interest that have occurred recently at the University are highlighted.
Provide administrative, organizational, and planning support for major visit events throughout the year including, but not limited to, preparing printed promotional material and information packages, and assisting with set up and take down for events.
Provide assistance to campus visitors with travel arrangements and accommodations.
Review various documents for errors including brochures, reports, and correspondence.
Process and track handbook requests.
Monitor inventories of office, travel, and special event supplies.
Ship packages of University promotional material and publications to high schools and other relevant destinations.

Supervision

Ongoing responsibility for hiring and supervising 10 or more casual employees at any one time.

Qualifications

Bachelor's degree in a related field of study.
Requires 3 years of relevant experience, including one year of supervisory experience.

Assets

Familiarity with MacEng programs, services, and student experience is an asset.
Experience working in a post-secondary environment is considered a strong asset.

Additional Information

The role of Campus Tour Coordinator & Liaison Assistant (Recruitment) offers a unique opportunity to make a direct impact on the first impression prospective students and their families have of McMaster Engineering. As the front-line lead for all tours and inquiry management, the successful candidate plays a key role in delivering welcoming, organized, and engaging visitor experiences. A strong sense of organization, an eye for detail, and a passion for helping students find their place at MacEng are key to thriving in this role.

Working closely with a high-energy, collaborative recruitment team this role involves managing a team of 10+ Student Tour Guides, and a broader team of volunteer Ambassadors. They also act as a central point of contact for tour operations, visit logistics (including for school group tours), and inquiry management. You will also be a key user of platforms like The Ambassador Platform (TAP), Microsoft Dynamics CRM, and WordPress.