Canadian Police Information Centre (CPIC) Operator

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Canadian Police Information Centre (CPIC) Operator, you will be responsible for helping Transit Public Safety Officers in the field with requests related to criminal backgrounds of individuals. Primary duties include:

Enter, audit, monitor, and communicate for investigative purposes all records to effectively deal with information of persons involved in criminal activity.
Communicate using a 10-Code system.
Respond to requests via radio, telephone and CPIC messages.
Interpret and provide information to Transit Public Safety Officers to ensure officer and public safety.
Facilitate information sharing to field personnel and outside agencies (such as Peace Officers, Police, RCMP, and Immigration).
Interpret and provide information to Public Safety and Enforcement Officers to ensure officer and public safety.
Enter, validate, modify and remove records on CPIC and other software systems.
Access and assess the accuracy of information to assist police agencies with serious criminal investigations across Canada.
Maintain the integrity and security of all systems used in the division.
Qualifications
A High School diploma or equivalency (i.e. GED) and at least 1 year of law enforcement support experience working with violation tickets, appearance notices, warrants and release documents.
Knowledge of and/or experience with the CPIC system is required.
Intermediate proficiency with Microsoft Office (Word, Excel, Outlook and Teams).
A typing speed of 50 words per minute will be an asset.
A completed RCMP CPIC Operator Maintenance Certificate and/or CPIC Query/Narrative Course Certificate will be considered an asset. Successful candidates will be required to obtain this Certification through on site e-learning.
You have excellent communication and listening skills and the ability to effectively probe for required information, along with strong critical thinking and decision making skills.
Pre-employment Requirements
An enhanced security clearance will be conducted.
RCMP fingerprint based security clearance will be conducted.
Successful applicants must provide proof of qualifications.

Union: CUPE Local 38
Business Unit: Emergency Management &
Community Safety

Position Type: 2 Permanent and 2 Temporary (up to
6 months and up to 12 months)
Location: 1417C 33 Street SW

Compensation: Pay Grade 6 $33.2+ - 44.52 per hour
Days of Work: The CPIC Centre operates 24/7
with rotating daytime, afternoon and night shifts,
including weekends and statutory holidays.

Hours of work: Non-standard 40 hour work week

Audience: Internal/External
Apply By: June 10, 2025

Job ID #: 31205+