Card Fraud/Servicing Expert

About City National Bank
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City National Bank is a leading financial institution that provides personalized banking, investment, and trust services to select markets. Our team of experts is dedicated to strengthening communities through charitable contributions and fostering inclusive environments.
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Job Summary
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We are seeking an experienced Card Fraud/Servicing Specialist Senior to join our team. In this role, you will be responsible for handling inbound and outbound calls, reviewing near/real-time fraud monitoring, and exercising judgment to prevent fraud usage. Your expertise will play a critical role in protecting our clients' financial relationships and ensuring operational excellence.
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Duties and Responsibilities
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• Perform real-time/near real-time card monitoring using multiple systems/applications to prevent and detect fraud usage.
• Review daily reports to identify and verify potential fraudulent activities with clients.
• Closely cards and order replacements as needed.
• Regularly communicate with external and internal clients regarding various client service-related issues.
• Support Reg. E/Credit card claim process by entering accurate claim details into the database.
• Conduct reviews on ACH origination files to detect suspicious activity and determine risk based on individual behavior.

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Requirements
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To be considered for this position, you must possess:
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• A minimum 2 years of branch or back office banking experience.
• A minimum 1 year of general office or accounting experience.
• Effective interpersonal, customer service, and communication skills to interact effectively with all levels of bank personnel and clients.
• The ability to trouble shoot and resolve client concerns.
• Experience using Microsoft Office (Excel, Word, Access).

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Benefits and Perks
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City National Bank offers a comprehensive benefits package and perks designed to support our colleagues' well-being and career growth. We strive to be the best at whatever we do, including the benefits and perks we offer. Get an inside look at our Benefits and Perks.
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About Us
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City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles. Founded in 1+54, we provide personalized banking, investment, and trust services to select markets, including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C., and Miami. Our commitment to diversity and inclusion drives us to foster inclusive environments where everyone can thrive.
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EEOC Statement
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City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.