Case Aide | Migration and Refugee Services

About Catholic Charities of Southern Nevada

Since 1+41, the mission of Catholic Charities of Southern Nevada has been to serve those in need — the most vulnerable — regardless of race, religion or creed. This leading community resource offers help and hope with dignity as it strives to meet the diverse needs of men, women and children in Southern Nevada. Through the generosity of foundations, grants, organizations and individual donors, Catholic Charities operates 16 programs providing support to more than 4,500 people daily and encompassing
four core areas: Family Services, Food Services, Immigration and Refugee Services and Homeless and Housing Services. Catholic Charities also operates the largest Meals on Wheels program and Emergency Shelter Services in Southern Nevada. For additional information, please visit CatholicCharities.com.

Position Summary:

The Case Aide is responsible for completing activities prior to the arrival of new refugees. These pre-arrival services include apartment set-up, purchase of furniture and supplies, airport reception, scheduling, transporting and accompanying clients to medical and social services appointments; and completing other core services. The Case Aide will ensure that all core services are provided to the clients professionally and in a timely manner.

Essential Responsibilities:
• Complete all pre-arrival arrangements with special attention on apartment set-up and safety of home (i.e. furniture set-up, household supplies, culturally ready-to-eat food; and ensure that apartment and its appliances are in good and working condition).
• Responsible for picking up clients at the airport and transporting them to apartment.
• Complete home safety checklists and supply checklists before refugee clients arrive
• Provide personal and home safety orientation (i.e. how to operate appliances, safety procedures, where to locate the apartment office, laundry room, supermarket, bank and bus system, etc.).
• Transport and accompany clients to medical and/or social service appointments.
• Assist with completing forms and applications related to medical, school and social service needs.
• Complete vehicle reports prior to and after use of agency vehicles.
• Report any vehicle issues to Case Aide Supervisor.
• Assist with incoming donations and organizing of donations.
• Provide translation and interpretation when needed.
• Complete and submit daily activity logs to Case Aide Supervisor.
• Complete all required documentation accurately, on time and using proper English.
• Protect all confidential information in electronic and hard-copy case files
• Comply with safety rules as outlines by the Agency.
• Other related duties as directed.

Knowledge, Skills and Abilities:
• Bilingual in English, Spanish or other languages spoken by refugees preferred.
• Knowledgeable of the city as well as understand written directions and road maps.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Ability to work with minimum supervision while completing all tasks.
• Ability work in a multi-cultural setting.
• Good oral and written communication.
• Proficiency in computers and software including Microsoft Office and Outlook.

Qualifications:
• Minimum of high school diploma and three years’ work experience in administration field.
• Must be at least 25 years and have a valid Nevada driver’s license (must provide a clean driving history for the past three years).
• Flexible schedule to work after hours and weekends, as necessary.

Physical Requirements:
• Primarily works out of the office transporting clients throughout the day or setting up apartments; some office hours are required.
• Ability to communicate with clients, co-workers and community partners.
• Ability to operate and use office equipment, especially computer, keyboard and mouse.
• Ability to drive a large vehicle (Suburban). Ability to drive a vehicle throughout entire shift if needed. Ability to regularly enter and exit vehicles.
• Ability to continuously sit and/or stand. Ability to climb stairs as needed.
• Ability to lift 50 pounds unassisted.

This position pays $18.00 per hour.

Catholic Charities of Southern Nevada offers an excellent benefits package including insurance benefits, paid time off and retirement plan.

CCSN is a drug free and equal opportunity employer. All employees must successfully complete a drug test, which include marijuana, and background check prior to employment.