Cashier|Customer Service

Just like finishing a hard day's work on the farm, working at Sunterra will provide you with a sense of ownership, pride and the satisfaction of a job well done. You'll feel a sense of belonging when you join our growing Sunterra family as well as a sense of fulfilment as Full time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on groceries!

As a Sunterra Market Customer Service Cashier, you will hold a lasting impression for our customer’s shopping experience by performing all customer service functions according to established procedures. Your role will include assisting customers during the checkout process, performing all cash register functions, bagging groceries, and following all cleaning/sanitization procedures. Additionally you will work to maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing legendary customer service to customers and team members.

Full-time open availability Required

Duties & Responsibilities:
• Ensure effective and proper procedures for customer check out, handling of tenders, and use of PLUs
• Bag groceries
• Memorize popular product codes (produce)
• Answers market telephone calls
• Process online grocery order invoices
• Assist customers with pick-up orders
• Knowledge of company loyalty program (Fresh Rewards)
• Understanding of the company website and app, including grocery and meal ordering, and the sign-up/registration process
• Maintain attractive customer service displays using proper marketing material
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Willing to Cross-train in different departments based on needs
• Willing and open to help and complete tasks in different departments based on needs

Qualifications:
• Customer service experience
• Cash management/handling experience
• Math skills
• Excellent communication skills
• Experience working with POS system, and/or ability to learn new systems quickly
• Product knowledge and a passion for food
• WHIMS and Food Safety certification requirement (Sunterra will provide online training)

Working Conditions:
• Standing and/or walking for extended periods of time.
• Some exposure to temperature variations and wet conditions.
• May walk and work on uneven surfaces.
• Repetitive use of hands with power grasping and fine manipulation.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:
• Discounted or free food
• On-site parking
• Store discount

Shift:
• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift

Work days:
• Every Weekend
• Holidays
• Monday to Friday
• Weekends as needed

Education:
• Secondary School (preferred)

Experience:
• Customer service: 2 years (preferred)

Work Location: In person