Catering and Events Coordinator | Hilton Austin

Position Overview

The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the ov...
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Hilton


Catering and Events Coordinator - Hilton Austin
Hilton • Austin, TX, United States • via Hilton Careers
17 hours ago
Full–time
No Degree Mentioned
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Job highlights
Identified by Google from the original job post
Qualifications
Minimum Years of Experience: one (1) year customer service experience & Microsoft Office proficient
Knowledge of the hotel property management systems (Delphi.fdc), Hotel industry experience, administrative support experience
Hospitality - We're passionate about delivering exceptional guest experiences
6 more items(s)
Responsibilities
This opportunity is perfect for individuals eager to kickstart their journey in the catering and hospitality industry
The Catering & Event Coordinator provides the director and managers of catering and events with administrative and clerical support
Specifically, you would be responsible for performing the following tasks to the highest standards:
23 more items(s)
More job highlights
Job descriptionre
Exciting news for those interested in a career in catering and hospitality! The Hilton Austin, situated at the heart of Downtown with a direct connection to the Austin Convention Center, is expanding its team. They are currently seeking a Catering & Events Coordinator. This opportunity is perfect for individuals eager to kickstart their journey in the catering and hospitality industry.

What will I be doing?

The Catering & Event Coordinator provides the director and managers of catering and events with administrative and clerical support.

Specifically, you would be responsible for performing the following tasks to the highest standards:
• Answers phones: qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately,
• timely and in a professional manner.
• Updates sales contracts, BEO’s, correspondence, reports, forms, attendance guarantees, etc., as needed by
• sales and events team.
• Maintains Sales system (i.e. Delphi, SalesPro, etc.) docs and ensures consistent, accurate and working
• properly.
• Assists managers on creative projects including proposals, promotions, blitzes, invitations, special events, etc.
• Maintains timely and effective paper & digital flow and communication within department and to other departments.
• Maintains flow of sales contracts through proper distribution to client, team, and to appropriate dept. head.
• Works with hotel leadership to confirm arrangements and detail in-house meeting functions as needed
• Distributes BEO’s, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
• Assists guests and clients with small changes, requests, etc., and completes needed paperwork for Manager.
• Conducts site inspections for the department as needed
• Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
• Maintains constant flow of thank you letters for groups/functions and distributes accordingly to departments and maintain appropriate files.
• Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items.
• Calls clients for guaranteed numbers for functions 72 hours prior, creates/closes house accounts
• Organizes in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
• Attends meetings, taking minutes and distributes accordingly.
• Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff, time permitting.

#LI-JW1

What are we looking for?

• Minimum Years of Experience: one (1) year customer service experience & Microsoft Office proficient

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hotel property management systems (Delphi.fdc), Hotel industry experience, administrative support experience

Since being founded in 1+1+, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all