CBO|CBB|Service Relationship Manager

Service Relationship Manager acts as an interface between the bank and the client and is actively involved in Customer service. The center of all client engagements will be to ensure efficient credit delivery and superior customer experience. The Service RM interacts with the Borrower to obtain pre-requisites for disbursement, ensures timely disbursement and facilitates post disbursement monitoring by liaising with the Borrower

Key Responsibilities
• Provide Banking solutions and superior service to the Corporate Borrowers (assigned by CBB Head).
• Accompany Business RM for Pre-sanction visits and also act as an interface for liaising with the corporate borrowers
• Assign Title Search Report, Valuation Report & ROC Search Report for the corporate borrowers
• Obtain reports and scrutinize, share requisite details with credit team on pre-designed format
• Obtain pre-requisites for documentation from CDO team and facilitate vetting of documents with Law Department and ensure obtention of credit opinion report from other lenders
• Co-ordinate with other lenders and the CDO team for issuance of Pari-Passu/NOCs and follow-up for creation/ perfection of security
• Co-ordinate with the Borrower, Business & Credit Delivery Official and facilitate execution of documents, compliance of pre-disbursement covenants, facilitate disbursement and obtain credit approvals for Trade Finance Transactions
• Coordinate with the Borrower, Business & Credit Monitoring Official to facilitate the compliance of post-disbursement covenants, recovery of interest and instalments and to ensure better monitoring of the Credit portfolio
• Coordinate with the Borrower to execute the following activities: Conduct unit/collateral inspection at stipulated intervals & preparation of reportsObtention of Stock Statements/FFRs/Insurance Policies/Due Diligence/ABS from the customer & provides to CMO for analysis/ monitoring/ placement of notesCreation/ Perfection of Securities
• Ensure that the TxB Fee Income Budget and SME Topline budget are achieved
• Ensure adherence to SLA and maintenance of TAT
• Liaison with the Customer to increase the utilization levels and hence increase Bank's portfolio base.
• Attend Internal/External Audit and ensure all audit related deliverables are met

Qualifications:

Optimal qualification for success on the job is:
• Post- Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
• Knowledge of banking products and services
• Ability to manage complex client situations
• Good communication (both verbal and written) skill in both English and the local language
• Ability to handle pressure and meet deadlines
• Good networking and relationship building skills