CCB Digital Analytics Analyst I

The CCB Digital Analytics Team is part of the CCB Data and Analytics Organization. The CCB Digital Analytics is responsible for delivering customer insights to digital product teams so they make data-delivered solution throughout the digital product develop lifecycle. You will implement AA/Tableau dashboards, advanced custom solutions, A/B testing to improve the customer experience and deliver business impact. You will work collaboratively with stakeholders across CCB functions and groups

This role represents a core analytics responsibility and offers opportunities to contribute thought-leadership, with exposure to senior leadership. Success in this role will require technical skills, attention to detail and strong project management skills

A successful candidate will be an enthusiastic, self-motivated leader with strong execution skills and demonstrated experience in managing a diverse, complex suite of senior stakeholders through sound influencing, negotiation and conflict management skills. This role requires superior critical thinking, analytical skills, presentation skills, technical abilities, and flexibility/ adaptability to change.

Job responsibilities

Lead analytics for a product area, supporting multiple digital product stakeholders hungry for analytics and insights
Create OKRs, monitor performance of digital mobile/web features, build hypothesis, conduct A/B testing, and identify opportunities for new features
Get involved and deliver projects ranging from simple trend analysis to cross-channel journey analysis to prescriptive analytics which includes data mining, business judgment and collaboration to improve the customer experience
Manage and work on all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing, and delivering presentations of findings
Look at customer interactions and events across a variety of channels to better understand customer journeys and friction points
Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teams
Strategic thinker with the ability to focus on business goals and quickly define and deconstruct problems leveraging strong analytical and end-to-end problem-solving skills.
Required qualifications, capabilities, and skills

4+ years of industry experience in a data product / analytics field
Strong SQL skills with ability to pull data using multiple joins, sub-queries and advanced functions in an enterprise scale database environment and/or Hadoop environment
Foundational to advanced skills in tools such as Adobe Analytics, Tableau, SQL workbench
Expertise with business intelligence and data wrangling tools such as Alteryx, SAS, or Python
Expertise with visualization techniques for data analysis and presentation (Tableau preferred)
Basic skills with JIRA, Confluence. Excellent at solving problems independently. Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on the audience
Strategic thinker with the ability to focus on business goals and quickly define and deconstruct problems leveraging strong analytical and end-to-end problem-solving skills.
Preferred qualifications, capabilities, and skills

Bachelor’s degree required, and Master’s degree preferred.
Intellectually curious and eager to learn new things with an eye towards innovation
Highly organized and able to prioritize multiple tasks. Excellent at solving problems independently
Operational business knowledge of processes, data, controls, and technology platforms
ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.




ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.


The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.