CCB EMEA KYC Checker

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Full Job Description
Job Description: The CCB KYC BSU is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.

Job Background/context: Citi AML/KYC policy requires due diligence to be conducted for every Customers of Citi. This Due Diligence is to be performed for all new and existing customers. The Due Diligence is documented on Customer Acquisition Due Diligence (KYC RECORD) form. The KYC RECORD Document outlines important information about the customer’s KYC profile.

The KYC Checker will be responsible for checking the KYC records submitted by KYC maker for accuracy and adherence to Global KYC policy and local requirements.

Key Responsibilities

Organizational

Support Operations Head, Team Lead, and case managers in the completion of KYC records.
Support Ops Manager in the performance appraisals process for junior staff and assess their developmental needs
Develop coverage/succession plan for out of office/ holidays and vacation scenarios
Provide continuous support for CCB colleagues, RMs, Sales Assistants in KYC related questions
Operational

Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
Meet Case Managers on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
Acts as expediter for chasing up 1st level escalations within the BSU organization
Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
Act as the country coordinator (or participate actively when the CM is the country coordinator – a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters
Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary
Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
Conduct calibration sessions to standardize knowledge across SCMs
Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
Review the Post execution quality review findings on time and ensure to maintain +0% post execution quality review (PEQR) each month
Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
Monitor and track KYC documentation completion to ensure minimal past dues
Monitor metrics and provide information to respective business regarding coming due, past due, expired cases.
Monitor the pipeline of work daily (e.g. coming due) and ensure actioned as per agreed timelines
Provide support and cover to the SCMs within BSU on generic activities such as Checker Hub
Communication / Reporting

Manage upward communication – Huddle updates, escalations, issues/ concerns etc.
Track and report time log (CMs and Case Researcher) daily
Monitor operational metrics required for management level reporting
Accurate time tracking in the PTS system
Knowledge/Experience:

2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
Good command of reading and writing English.
Good PC skills with ability to pick up new software systems.
Co-operative, proactive with high sense of responsibility & teamwork
Ability to work under pressure and in a volatile environment
Attention to details with high accuracy in work; Strive for process improvement.
Display the ability to prioritize effectively to meet routine processing deadlines
Flexible enough to work as per Business timings.
ACAMS certified (an advantage)
Qualifications:

University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
Skills:

Proven ability to work independently and be self-starter
Exceptional organization and process management ability
Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy
Strong analytical skills and time management skills, excellent attention to details
Excellent written and verbal communication skills and aptitude in communicating with senior management
Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
Ability to work well under pressure and tight time frames
MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
Pro-active, flexible, have good organizational skills and must be team player.
Ability to work in a dynamic environment
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Job Family Group:

Compliance and Control
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Job Family:

Business KYC
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Time Type:

Full time
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