Cell Phone / Computer Repair Technician

2 years ago Openings: -2 Job Applicants: 0
Dr. Phone Fix - Prince George , 1600 15th Ave Unit#155, Prince George, BC V2L 3X3, Canada
0.00 CAD / Per Hour
Description
Job description
Dr. Phone Fix is Canada’s “one-stop shop” providing customers across the country with a destination for all of their Cell Phone , Tablets , iPads , Computer and Laptop needs. We buy, sell, repair and connect and can help with all things wireless.

We are committed to recruiting, retaining and valuing a qualified workforce.

Position Summary

Dr. Phone Fix is seeking customer focused, tech savvy people who combine an aptitude and passion for learning to repair cell phone , tablets , iPads , computer and laptop using industry leading tools , parts and processes. With a desire to provide the complete solution to the customer by selling Pre Owned devices, Network prepaid plans and accessories. This position suits an influential, service-oriented problem solver, passionate about all things smartphone and customer service. You thrive in a collaborative, team environment and are driven to meet and exceed sales and customer experience targets and metrics.

Responsibilities

Test, diagnose, troubleshoot and repair smartphones, tablets , computer and laptops
Provide repair and replacement estimates for the customer
Communicate with the customer to explain technical issues in an easy to understand, helpful manner
Provide the customer with the complete solution by offering our full range of wireless services including Cell phone prepaid plans
Greet customers and answer phone calls in a professional, courteous, friendly manner
Utilize the Point of Sale system to maintain an accurate record of customer information and real-time status of customer repairs
Organize, receive stock and mage inventory in accordance with Company requirements
Open and close duties, as well as regular cleaning and dusting
Skills

Strong aptitude, desire and/or experience in repairing electronics
Knowledge of Android and Apple operating systems
Strong technical, problem solving and analytical skills
Ability to prioritize and multitask with strong attention to detail
Knowledge of smartphone and tablet functionality both hardware and software
Self motivated and sales driven you have the ability to connect with and influence customers
Take personal pride and satisfaction in providing the customer with the complete solution for all their wireless needs
Transparent, Honest and Trustworthy
Work best in a collaborative, small team environment
Ability to work flexible retail hours
Salary and Benefits

Competitive hourly wages
Professional training, growth, and development opportunities
Employee discount on goods and services
Job Types: Full-time, Permanent

Additional pay:

Commission pays
Schedule:

8-hour shift
Monday to Friday
Weekends
Experience:

electronics repair: 1 year (preferred)
Work remotely:

No
Work remotely

No
Job Type: Full-time

Salary: Depend on experience

Benefits:


Dental care
Extended health care

Flexible Language Requirement:


French not required

Schedule:


8 hour shift
Holidays
Monday to Friday
Weekend availability

Supplemental pay types:


Commission pay

COVID-1+ considerations:

Keeping Safe from COVID-1+ : Keeping Safe in the New Normal. New Normal workplace 1. Take care in your workplaces. New Normal workplace 2. Take care of physical distancing. New Normal workplace 3. Take care to spread the word not the virus. New Normal work

Experience:


sales: 2 years (required)
cell phone repair: 1 year (required)

Language:


English (required)

Work Location: One location