Channel Head

Roles and Responsibility
Strategy
• Achieve the Month on Month rolled-out budget both in volume & NSR.
• All new writings to be done in adherence to the pricing parameters which are released by the products Team.
• To ensure timely MIS with accuracy of data.
• Drive the team to optimise Cross-sell.

Business
• Deliver budgeted sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness
• Build and manage relationship with business partners / intermediaries / channels
• Sells anchored product with bundling, mainly focuses outbound activities

Processes
• Drive team to reduce TAT by reducing errors & bringing in process efficiencies
• Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
• Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
• To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling.
• To deliver on FCRMP, ABC, AML & CDD standards.

People and Talent
• Train staff to ensure implementation of product knowledge, soft skills and industry knowledge and ensure that they are updated on Bank initiatives.
• Monitor performance and provide continuous feedback to the team members.
• Drive a 'High performance culture' in the team and create an environment that ensures that team members live the "Valued Behaviors" and follow the Code of Conduct.
• Ensure mandatory trainings and e-learnings for all relevant colleagues are completed within stipulated timelines.
• Second Line – Develop a strong 2nd line. Drive optimum span of control.
• Attrition – Maintain staff voluntary attrition at sub 20%
• Ensure understanding and clarity amongst team members on objectives and scorecards
• Drive and monitor performance of the team - Ensure 80% Participation for FLIP
• Ensure continuous performance management – undertake regular performance conversations with each team member and support on performance challenges.
• Contribute to hiring of individuals (both internal and external) most suited to the role. Ensure diversity of candidates interviewed. Aim being to have at least 20% of women leaders in aggregator roles within PeC family.

Risk Management
• Minimal complaints from customers.
• To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS.
• Ensure complaints /sales errors/cancellations within the benchmark as required
• Adherence to laid down policies or guidelines in place.

Governance
• Understand and adhere to sales policies & Procedures.
• Implement the HR standards in all channels being used.
• Ensure the premises H & S standards are as per standardized norms.
• Arm's Length directives and processes are followed
• Ensure branding is as per approved norms and requirements
• Compliance with regulatory requirements.
• Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
• Ensure rigor in performance management process is followed.
• Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
• Ensure adherence to all the customer outcomes required by Financial Services Authority.
• Ensure 100% completion of all Mandatory e-learnings within timelines for self and team.
• Ensure 100% adherence to all TPS governance parameters.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• Zonal Head, Mortgage lending

Our Ideal Candidate
• Must be a graduate. MBA's would be an advantage
• Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred
• Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
• Good knowledge of the selected market and customer segments would be an advantage
• Strong communication and negotiation skills with the ability to influence outcomes
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit

Role Specific Technical Competencies
• Business – Market Knowledge
• Business – Products and Processes
• FM – Products – Loans

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential