Chat Support - Dayshift (Permanent Work From Home)

Flipkart


Flipkart Careers - Multiple Openings for Freshers and Experienced Candidates
Flipkart • India • via The Elite Job
13 hours ago
$20–$30 an hour
Full–time and Part-time
Apply on The Elite Job
Job description
Job Summary

Flipkart, Indias leading e-commerce platform, is seeking dynamic and enthusiastic freshers as well as experienced professionals to join its team in Bengaluru. We offer diverse opportunities across various departments, including customer support, logistics, operations, data analysis, software development, and more. As a fast-paced, innovative company, Flipkart provides a platform for growth, learning, and success. Candidates will have the chance to be part of a company that is transforming e-commerce in India, working with cutting-edge technology, and contributing to customer satisfaction at a national level.
Key Responsibilities

The specific responsibilities will vary depending on the department, but general responsibilities include:
• * Customer Support: Handle customer inquiries, resolve issues, and ensure customer satisfaction.
• * Operations and Logistics: Manage the supply chain, inventory, and delivery processes to ensure smooth functioning.
• * Software Development: Design, develop, and maintain software applications that support the core e-commerce platform.
• * Data Analysis: Collect, analyze, and interpret data to support decision-making across departments.
• * Marketing and Sales: Develop and execute campaigns, engage with customers, and drive brand awareness.
• * Human Resources: Assist in recruitment, employee relations, and maintaining organizational culture.
• Required Skills and Qualifications
• * Bachelors degree in a relevant field (for freshers).
• * Strong communication and interpersonal skills.
• * Problem-solving abilities and critical thinking.
• * Willingness to learn and adapt in a fast-paced environment.
• * For experienced candidates, expertise in relevant domains such as customer service, operations, software development, marketing, etc.
• * Knowledge of e-commerce trends and industry best practices is a plus.
• Experience
• * Freshers: No prior experience required, but internships or project work will be an added advantage.
• * Experienced Candidates: 1-5 years of experience in relevant fields such as e-commerce, IT, logistics, customer service, or management roles.
• Working Hours
• * Full-time positions with a standard working week of 40 hours.
• * Flexible work schedules, with shifts depending on the role and department.
• * Opportunities for remote or hybrid working depending on the department and role.
• Knowledge, Skills, and Abilities
• * Ability to work both independently and as part of a team.
• * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• * Analytical thinking and attention to detail.
• * Strong organizational skills and the ability to prioritize tasks effectively.
• * For technical roles: proficiency in programming languages (such as Java, Python, etc.) and tools used in e-commerce and software development.
• Benefits
• * Competitive salary and performance-based bonuses.
• * Health and wellness benefits, including medical insurance.
• * Paid time off, including holidays and personal leave.
• * Professional development programs and training opportunities.
• * Employee discounts on Flipkart products.
• * Opportunities for career advancement and internal mobility.
• Why Join Flipkart?
• * Be part of a pioneering e-commerce platform that is revolutionizing the way India shops.
• * Work with some of the brightest minds in the industry and learn from leaders in technology, operations, and business.
• * Experience a collaborative and inclusive workplace culture that encourages innovation, creativity, and personal growth.
• * Participate in the development of products and services that impact millions of customers across the country.
• How to Apply

Interested candidates can apply by visiting the Flipkart Careers page on the official website. Submit your resume along with a cover letter outlining your qualifications and why you are a good fit for Flipkart. Our recruitment team will review your application, and shortlisted candidates will be contacted for further interviews.
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The Elite Job


Chat Support - Dayshift (Permanent Work From Home)
The Elite Job • United States • via The Elite Job
13 hours ago
$20–$30 an hour
Full–time and Part-time
Apply on The Elite Job
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Job highlights
Identified by Google from the original job post
Qualifications
Excellent written communication skills with a keen attention to detail
Strong customer service orientation and problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
5 more items(s)
Benefits
Competitive salary package
Permanent work-from-home arrangement
Opportunities for career advancement and professional development
Responsibilities
As a Chat Support Representative, you will be responsible for providing timely and professional assistance to our customers via chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
Respond promptly to customer inquiries via chat in a courteous and professional manner
Provide accurate information and guidance to customers regarding products, services, and policies
8 more items(s)
More job highlights
Job description
The Elite Job is a renowned leader in providing exceptional customer support solutions, specializing in chat support services. With a commitment to excellence and innovation, we empower businesses across various industries to enhance their customer experience.

Job Title: Chat Support Representative - Dayshift (Permanent Work From Home)

Job Summary: We are seeking a dynamic and dedicated Chat Support Representative to join our team. As a Chat Support Representative, you will be responsible for providing timely and professional assistance to our customers via chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
• * Respond promptly to customer inquiries via chat in a courteous and professional manner.
• * Provide accurate information and guidance to customers regarding products, services, and policies.
• * Resolve customer complaints and issues efficiently and effectively.
• * Escalate complex or unresolved matters to the appropriate department for further assistance.
• * Maintain thorough and up-to-date knowledge of company products, services, and procedures.
• * Meet or exceed established performance metrics, including response time and customer satisfaction targets.
• * Collaborate with team members and other departments to ensure seamless customer service delivery.
• Required Skills and Qualifications:
• * Excellent written communication skills with a keen attention to detail.
• * Strong customer service orientation and problem-solving abilities.
• * Ability to multitask and prioritize in a fast-paced environment.
• * Proficiency in typing and navigating computer systems.
• * Previous experience in customer service or related field preferred.
• * High school diploma or equivalent required; college degree preferred.
• Experience:
• * Previous experience in customer service or a related field is preferred but not required.
• Working Hours:
• * Dayshift hours; specific schedule to be discussed during the interview process.
• Knowledge, Skills, and Abilities:
• * Familiarity with customer service software and systems.
• * Ability to adapt to changing technology and procedures.
• * Strong interpersonal skills and a team player mentality.
• * Commitment to providing exceptional customer service.
• Benefits:
• * Competitive salary package.
• * Permanent work-from-home arrangement.
• * Opportunities for career advancement and professional development.
• * Comprehensive training program.
• * Health and wellness benefits.
• Why Join Us: Joining The Elite Job means becoming part of a dynamic and supportive team dedicated to excellence. We offer a positive work environment, opportunities for growth, and the chance to make a meaningful impact on our customers experiences.

How to Apply: To apply for the Chat Support Representative position, please submit your resume and cover letter through our careers page at The Elite Job Careers. We look forward to reviewing your application and potentially welcoming you to our team!