Chat support executive

Job Title: Chat Support Executive

Location: Mumbai, Maharashtra
Salary Range: ₹22,000 – ₹34,000 per month
Job Type: Full-time (Rotational Shifts / Night Shifts)

Job Description:

We are seeking a dedicated and customer-focused Chat Support Executive to join our growing team in Mumbai. As a Chat Support Executive, you will be the first point of contact for our customers, handling queries via chat in a professional, timely, and effective manner.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via live chat.
Resolve product or service problems by clarifying customer complaints, determining the cause, and providing appropriate solutions.
Escalate unresolved issues to the appropriate internal teams.
Maintain detailed and accurate records of customer interactions.
Ensure high levels of customer satisfaction through excellent service.
Follow communication procedures, guidelines, and policies.
Work collaboratively with team members and support departments to enhance customer experience.
Requirements:

Minimum HSC (12th pass); graduates preferred.
0–2 years of experience in customer service/chat support (Freshers welcome).
Excellent written communication skills in English.
Basic computer knowledge and typing speed of at least 30 WPM.
Ability to work in rotational shifts, including night shifts.
Strong problem-solving skills and attention to detail.
Customer-centric attitude with the ability to remain calm under pressure.
Compensation & Benefits:

Salary: ₹22,000 – ₹34,000 (Based on experience and interview performance)
Performance Bonus
Cab Facility (Pick-up & Drop)
Food Facility (Subsidized or Free Meals)
Night Shift Allowance
Employee Engagement Activities and Growth Opportunities
5 Working days, 2 rotational week off.
Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹34,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus
Shift allowance
Work Location: In person