Chat Support Executive

Full Job Description
Job Overview

We at Working Panda are the top business in the Capital City region for our sector. We're thrilled with our staff's 4.8 Google rating. To help us continue to expand, we are employing a customer service representative with experience and fresh talent. Working Panda is a great place to advance your career if you're committed and aspirational. Apply without delay.

Urgent Hiring

Chat Support Executive

Position Overview:

As a Chat Support Executive situated in our office, you will be essential in delivering first-rate support and assistance through chat-based communication channels. Your main duties will be to respond to customer questions, fix problems, and guarantee a great customer experience. Excellent problem-solving, communication, and multitasking skills are requirements for this position.

Location- Work From Office

Experience

0 - 4 Years

Responsibilities for Customer Service Associate

Customer Assistance: Respond to customer inquiries and provide support through chat-based communication channels. Address customer concerns, complaints, and questions in a timely and professional manner. Provide accurate and relevant information regarding products, services, policies, and procedures. Offer solutions and assistance to resolve customer issues, ensuring customer satisfaction.
Escalate complex or unresolved issues to appropriate departments or supervisors.

Product Knowledge and Support: Acquire a deep understanding of our products, services, and processes to effectively assist customers. Stay updated on product updates, changes, and new releases to provide accurate information. Guide customers in product selection, usage, troubleshooting, and technical support. Collaborate with other teams, such as technical support or sales, to address customer needs effectively.

Documentation and Reporting: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the appropriate systems or databases.
Generate reports on customer issues, trends, and feedback to identify areas for improvement. Provide insights and suggestions for process enhancements and customer support optimization.

Professional Communication: Communicate professionally and empathetically, maintaining a positive and friendly tone. Use effective communication techniques to ensure clarity and understanding. Follow company guidelines and scripts when necessary, while also adapting to individual customer needs.

Collaboration and Teamwork: Collaborate with team members and other departments to share knowledge and ensure consistent customer support. Participate in training sessions, team meetings, and skill enhancement programs. Contribute to a positive and supportive team environment.

Job Types: Fresher, Experienced

Salary:₹ CTC for fresher 17k & CTC for experience 18 k

Schedule:

Morning shift
Night shift
Ability to commute/relocate:

Reliably commute or planning to relocate before starting work
Education:

Any Bachelor's
Experience:

total work: 0-6 Months (Preferred)
Customer service: 0-6 Months (Preferred)
Language:

English (Preferred)
Hindi (Preferred)
Those who are interested can Visit our website https://weworkingpanda.com/find-a-job

Please visit the page and mention the referral code SMAH(indeed)*

and also can contact azhar@weworkingpanda.com

Job Types: Full-time, Fresher

Salary: ₹13,000.00 - ₹23,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Rotational shift
Supplemental pay types:

Performance bonus
Shift allowance
Language:

English, Hindi (Preferred)
Speak with the employer
++1 ++72450106
Expected Start Date: 11/06/2024