Chat Support Executive

Work From Office Job - Gurgaon, Haryana
We are Canada’s leading auto-parts ecommerce website (https://partsavatar.ca/). As ardent supporters of the global Right To Repair movement, our mission is to help people repair one of their most prized possessions- cars.
Founded in 2015 by PhDs, IIT graduates, and veterans of the auto-parts industry - we are well funded, fast-growing, profitable, and in the process of expanding operations to a few other countries.

Job Description
Parts Avatar Investments Inc. is looking for candidates to join our customer service team. We want excellent customer service to be at the heart of everything we do. We believe remarkable talent, enthusiasm, and hustle add up to great work.

Designation: Technical Support Associate (Chat & Email Process)
Job Type: Permanent
Job Location: Sector-44, Gurugram, Haryana-122003
Canada Shift Timings (Night travel allowance + dinner facility at premises)
Working Days: 6 (Mon- Fri work from office and 1 day Work from home)

Job Requirements

Graduate (Any)
A team-player mentality who thrives in a collaborative environment and is receptive to feedback
The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision
Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment
Candidate must possess good written and verbal communication skills in English
Must have good customer handling etiquettes
Good analytical skills and quick thinking
Open to work in flexible environment, rotational shifts
Job Responsibilities

Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.
Utilizing the computer system to look up for compatible parts as per customer requirement.
Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.
Effectively communicating product features, benefits, and warranty policy information to the customers.
Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information;verifying customer’s understanding of information and answer
Ensure that urgent customer issues are resolved in the most timely and effective manner possible
Handle various tasks or projects with changing priorities
Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
Job Types: Full-time, Permanent, Fresher

Benefits:

Commuter assistance
Food provided
Paid sick time
Schedule:

Night shift
Rotational shift
US shift
Supplemental Pay:

Performance bonus
Application Question(s):

Will you be comfortable working in Canada Shift (Night Shift) timings?
Will you be comfortable working 6 days/week? (Mon to Fri - Work from Office & Sat Work from home)?
This job position is Work From Office in Gurgaon, Haryana. Could you please confirm if you are open to relocating to Gurgaon?
Language:

English (Preferred)
Work Location: In person