CHG | Room Reservations | Agent

Job highlights
Identified by Google from the original job post
Qualifications
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
Must have excellent telephone skills
Must possess excellent organizational skills, sound judgement, have good perceptive skills and perform well under pressure
Must possess high retention span and a good memory
Must be experienced with Excel and Word
Must have excellent Guest Service skills
Must be able to establish and maintain effective working relationship with Team Members and Guests
Must be at least 21 years of age
High school graduate or GED equivalent required
Must have basic math skills
Must be able to type
Must possess excellent Guest Service skills
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Ability to type a minimum of 45 words/minute and use 10-key by touch
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)
Responsibilities
Reports to the Reservations Manager and Assistant Manager
Provides excellent guest service over the phone and by email to Guests calling to make hotel room reservations
Will enter and confirm all types of reservations in the system, including but not limited to invite and non-invite events
Responsible for practicing, supporting and promoting the Company Service Standards at all times
Ensures satisfaction of Guests and consistently provides prompt and courteous service
Guest interactions are to be conducted in a professional manner, either in person or on the phone
Consistently welcomes Guests, thanking them for their patronage and expressing the desire to have them return
Knowledgeable on all Players Club levels/benefits to be able to extend complimentary worth and other discounted rate privileges to Casino VIP Guests based on their tracked casino play
Interacts well with others and is a positive influence on employee morale
Always maintains safe, clean and comfortable working environment
Always presents a neat, clean and well-groomed appearance
Shows special recognition for frequent Guests
Maintains constant awareness of services, promotions and events offered by the Hotel as well as sister businesses and disseminates informationaccurately to Guests
Informs Supervisor of Guest needs which may require special accommodation
Maintains cooperation and open communication with fellow Team Members in every department and strive to always have mutual respect and feeling of camaraderie
Accepts direction from Supervisor and demonstrates the ability to profit/change from constructive criticism
Contributes to the success of the organization by completing duties/tasks with enthusiasm and helping fellow Team Members improve job skills and performance
Reports for work on time and has the flexibility to work varied shifts, including overtime, holidays and weekend and/or changing hours or days off, when needed
Follows lawful directions from Supervisors
Understands and follows Company/Department's work rules and procedures
Performs other job-related duties and works well under pressure
Work is typically in an area which may be unusually hot, cold, noisy and may contain second-hand smoke
Tasks performed mainly from seated position
Performance of job duties may require standing, walking,lifting, bending, reaching, pushing, pulling and grasping
Job description
CHG - Room Reservations - Agent
8 Fremont Street Experience, Las Vegas, NV 8+101, USA Req #3+2
Wednesday, September 11, 2024

Circa Hospitality Group

Job Title: Room Reservations Agent

Department: Room Reservations

JOB SUMMARY:

Reports to the Reservations Manager and Assistant Manager. Provides excellent guest service over the phone and by email to Guests calling to make hotel room reservations. Will enter and confirm all types of reservations in the system, including but not limited to invite and non-invite events.

ESSENTIAL JOB FUNCTIONS:

Responsible for practicing, supporting and promoting the Company Service Standards at all times

Ensures satisfaction of Guests and consistently provides prompt and courteous service. Guest interactions are to be conducted in a professional manner, either in person or on the phone

Consistently welcomes Guests, thanking them for their patronage and expressing the desire to have them return

Knowledgeable on all Players Club levels/benefits to be able to extend complimentary worth and other discounted rate privileges to Casino VIP Guests based on their tracked casino play

Interacts well with others and is a positive influence on employee morale

Always maintains safe, clean and comfortable working environment

Always presents a neat, clean and well-groomed appearance

Shows special recognition for frequent Guests

Maintains constant awareness of services, promotions and events offered by the Hotel as well as sister businesses and disseminates informationaccurately to Guests

Informs Supervisor of Guest needs which may require special accommodation

Maintains cooperation and open communication with fellow Team Members in every department and strive to always have mutual respect and feeling of camaraderie

Accepts direction from Supervisor and demonstrates the ability to profit/change from constructive criticism

Contributes to the success of the organization by completing duties/tasks with enthusiasm and helping fellow Team Members improve job skills and performance

Reports for work on time and has the flexibility to work varied shifts, including overtime, holidays and weekend and/or changing hours or days off, when needed

Follows lawful directions from Supervisors

Understands and follows Company/Department's work rules and procedures

Performs other job-related duties and works well under pressure

QUALIFICATIONS:

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form

Must have excellent telephone skills

Must possess excellent organizational skills, sound judgement, have good perceptive skills and perform well under pressure

Must possess high retention span and a good memory

Must be experienced with Excel and Word

Must have excellent Guest Service skills

Must be able to establish and maintain effective working relationship with Team Members and Guests

Must be at least 21 years of age

EDUCATION and/or EXPERIENCE:

High school graduate or GED equivalent required

Reservations experience preferred

Casino and/or Hotel experience preferred

Must have basic math skills

Must be able to type

Must possess excellent Guest Service skills

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols

Ability to type a minimum of 45 words/minute and use 10-key by touch

Work is typically in an area which may be unusually hot, cold, noisy and may contain second-hand smoke

Tasks performed mainly from seated position

Performance of job duties may require standing, walking,lifting, bending, reaching, pushing, pulling and grasping

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Other details
• Pay Type Hourly
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