Cisco Network Engineer

Job description
Responsible to act as an intermediary between the brokerage operations community, the controllership team and the deal management (SFDC, Callidus, Workday, Payroll) technical community to the frontline for all questions related to Operations/Desktop Procedure and how technical platforms support the expected outcome. This role would report to the Sr. Manager Corporate Solutions – Commissions Platforms
Technical
User Setup and maintenance
Ability to reconcile data integrations across all platforms (SFDC to Workday to Callidus). This may include the development and maintenance of a process to validate the movement of data throughout the platform.
Coordinate and work with help desk team to develop Knowledge Base Articles
Ability to coordinate with Operations and controllership user’s to identify functional enhancements which benefit the organization as a whole
Schedule and run reports as required
Perform various data loads as required
Database querying
Report Development
Some experience with scripting languages like Groovy or Python preferred (but not required)
Serve as tier 1 support to troubleshoot any issues within the Callidus application and work with users to resolve, or escalate as needed.
Problem Solving/Critical Thinking
Ability to investigate the root cause and escalation to the proper technology teams (while keeping other teams in loop).
Ability to reverse engineer a problem to rectify payment reconciliation.
Training
Ability to train the user base on Existing functionalities and Desktop Procedures.
Enhancement web training for the field with releases or adhoc basis
Processes, System and operational
Document and maintain user manuals for processes to process commission payroll
Partner with business and technology partners to elicit, analyze, translate, and document business requirements into technical requirements, as needed.
Testing
Collaborate with operations and controllership to conduct user acceptance testing (UAT)
UAT participation in testing across all platforms
Primary focus on regression testing
Enhancement web training for the field with every release
Must Haves:
2-3+ yrs of experience as a technical business analyst
Providing technical support to end users
Gather business needs and develop technical requirements
Commissions Module within and ERP system- Microsoft Dynamics 365, Oracle, Sage, Varicent
Been a liaison between functional and technical users
SQL knowledge- writing basis queries
Plusses:
SAP Commissions
SAP HANA/Oracle background
Power BI or other reporting tool
Strong understanding of Brokerage, Marketing, Research, enterprise applications, and business processes
Bachelor's Degree or Professional Industry Designation
Compensation:
Total compensation ranges from 1,258,152 - 1,500,000 INR annually based on experience.
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