Claims Advisor, Auto

Full job description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.


Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Job Description
Under general supervision, the Claim Advisor is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repairing. The individual investigates vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, and estimates repair times for rental/loss of use


Role Designation: Remote


Benefits Of Joining Allstate

Complete Group Benefits Program customizable to your needs
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to $400 back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Working within the community and giving back!
To meet our customer’s needs, your work week will be Monday to Friday 9:00am to 5:00pm (Mountain Time)


Accountabilities:

Review insurance policy and coverages
Investigate automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
Settle claims in accordance with organization’s policies and practices.
Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement
Qualifications:

Minimum high school education or equivalent
1 - 3 years handling automobile claims is considered an asset
1 - 3 years of customer service experience
Knowledge in understanding and interpreting policies
Commitment to providing outstanding customer service
Proficient keyboard skills and computer literacy
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.


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