Claims Service Delivery Lead |TPA|

Minimum 3 years of experience in General Insurance Claims, and lifecycle of claim is essential.
Experience in Property, travel, home, or contents claims management is preferred.
Experience with stakeholder management, including key relationships or partnerships is preferred.
Proven ability to perform well in a fast-paced, high-pressure environment.
Demonstrated flexibility and a strong ability to self-manage.
Business acumen skills and understanding of the fundamental components of a claims department’s operation and its associated data.
Excellent written and verbal communication skills with a keen attention to detail.
Ability to interact with, and present in front of, senior stakeholders - both internally and externally.
Knowledge of NZ Fair Insurance Code and other insurance regulatory, risk and compliance are desired
Able to articulate Insurance business flows into process flows, system requirements and data flows
Hands-on experience with office productivity tools and/or workflow management is a requirement
Excel – Use of functions, Pivots, Charts, Data analysis;
Word, PowerPoint, Visio – Basic flow, swim lanes, system prototypes etc.
Understanding and awareness of IT systems functions; IT risks, infrastructure, application development and testing is preferred.

Desirable

Analytical and report writing skills
Well-developed skills in written and oral communication
Effective management and business skills
Strong customer service focus
Broad knowledge of insurance industry and claims processes

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Lim