Client Account Advisor : Baner – Pune: WFO

Location: Baner ( Pune)
Mode: Work from office
Timings: 6.30pm to 3.30am (night shift)
Client Account Advisor is an exciting opportunity for candidates with a positive attitude, uplifting spirit, and a great personality. If you have experience in logistics customer service, the demands of shipping to major retailers, and the use of related technology we would love to hear from you!

Responsibilities: The Client Account Advisor will provide day-to-day management for clients who ship orders to major retailers and customers. The position reports to the Manager of Client Services. Other duties include:

Cultivating client relationship with day-to-day contacts.
Handling all aspects of relationships with our clients and their customers, including responding to phone and email inquiries in a timely manner.
Liaising with internal departments to ensure customer needs are met.
Monitoring daily orders carefully to help ensure service is made.
Coordinating with warehouse teams regarding servicing client accounts & order fulfillment processes
Updating routing requirement documentation & dedicated processes for each customer
Managing inventory control and order fulfillment computer systems, error processing/ reporting/remediation, daily reporting
Researching and communicating transportation options and costs to clients
Providing client requested reporting
Investigating potential chargebacks
Reporting customer returns, returns to vendors, etc.
Resolve client complaints and concerns in a fair and timely manner.
Collaborate with internal teams to resolve client issues.
Manage order status updates and communicate with clients
Work closely with sales, operations and inventory team
Qualifications: The job requires 2+ years of customer service 3PL experience. Hands-on computer knowledge, excellent verbal/written English communication skills. Great attention to detail and excellent time management.

Experience in handling calls from US customers or clients and providing them with a solution to their queries – Mandatory
Excellent communication skills is a MUST
Additional requirements:

1-2 years of warehouse experience is strongly preferred.
Beauty, apparel, or related consumer product industry client service experience a PLUS.
Strategic thinker with exceptional analytical skills.
Great communicator with exceptional customer service skills.
A great attitude and great work ethic are an absolute must!
Pls send your resume and CTC details to nikita.waghmare@rewiseglobal.com

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