Client Care Coordinator

About Healthcode Medical Inc.

Healthcode Medical provides team-based Functional Medicine, a rapidly emerging field of medicine that addresses the root cause illness, with a heavy emphasis on prevention and long-term health. Patients from all over North America come to Healthcode because of our three-pillar approach to health and well-being: Prevention and Early Detection, Optimizing Health and Wellness, and Extending Lifespan and Healthspan. Exciting developments are underway at Healthcode Medical Inc. Refer to our website for more information Healthcode Medical

Summary

We are looking for a Client Care Coordinator with the ability to build and maintain exceptional client/patient relationships while being thoughtful and discreet

Joining Healthcode entails:

Embracing the opportunity to practice tailored healthcare, truly making a transformative impact on the lives of your patients

Becoming an integral part of an interdisciplinary team that seamlessly combines clinical expertise, testing capabilities, and treatment options within a single, cohesive setting.
Accessing state-of-the-art testing and diagnostic technology, ensuring you stay at the forefront of medical advancements.
Receiving robust support for your professional growth within the emerging field of functional medicine.
Job Responsibilities:

1. Providing highest standards of customer service

Schedule and confirm appointments, transportation, and accommodation for clients
Anticipate client needs to exceed their expectation and provide an exceptional client care experience
Act as the primary point of contact for patients
Address patients concerns, inquiries, and requests to ensure they feel comfortable during their visit
2. Complete administrative and clerical tasks, such as medical records maintenance, data entry, scanning, and medical billing

Handle all incoming and outgoing mail, calls, emails, and faxes
Prepare, proofread/edit, and update medical records and reports
Record, transcribe, draft, and update all forms of correspondence, such as exam notification letters or third-party forms and letters
File and sort medical files and other documents
Continuous follow-up with various third parties, external clinics, and labs to ensure all testing is received before the patient’s scheduled visit
3. Coordinate and manage patient care

Schedule medical appointment and confirm appointments
Provide direction and scheduling assistance for patients for any external testing required
Assist with external referrals to other specialists
Coordinate with clients to obtain required medical records
Verify insurance coverage and assist in processing claims for patients
4. Medical Office Management

Maintain office and medical supplies, materials, and equipment
Clean and sterilize medical equipment and instruments, disposing of supplies, biologicals, materials, and equipment
Manage physician’s travel schedule
Labelling and shipment of patient diagnostic kits
Qualifications/Education

Completed Medical Office Assistant certification by recognized institution
would be an asset

– 5 years’ experience working as a MOA, Executive Assistant, or other Administrative position
Demonstrated ability to build and maintain exceptional client/patient relationships and be thoughtful and discreet
Detail oriented, organized, and ability to multi-tasks
Strong customer service skills, including scheduling and planning
Exceptional written and verbal communication skills
Good to Have:

Results Orientation - Focus on results rather than just activities. Ensuring that the full and proper outcome is always achieved. Includes ensuring clarity on the expectations.
Decision Making - Identify and plan for the impacts or implications of decisions in the current and future business environment.
Communication - Communicate complex issues clearly and with credibility. Clear articulation of expectations from others, status of activities (good or bad), priorities, and information. Ensure that others get the information they need from you.
Analytical Thinking – Identify and break down critical components of complex situations to determine root causes and resulting solutions
Team Collaboration - Build cooperation and communication between business functions, recognizing when collaboration is required for improved success.
Job Type:

Fixed term 12-month contract with the potential for permanent employment,
Full-Time,
In Person

Location: Vancouver BC

Salary: $50,000 – $58,000 per year

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $50,000.00-$58,000.00 per year

Work Location: In person