Client Care Executive - Personal Clients,Cards

Job ID: 23510

Location: Bangalore, IN

Area of interest: Customer Services

Job type: Regular Employee

Work style: Office Working

Opening date: 21 Mar 2025

Job Summary
In charge of day to day management of team and accountable for their results
Set targets, review results, deal with individual performance and manage delivery of KPIs
Ensure that team meets required Targets
Manage, motivate and train team to ensure that performance is optimized
Ensure that team is not providing any incorrect information or mis-selling to customers
Regular review with the team on the performance
Assist in job performance evaluations
Assist teams in improving Productivity
Handle escalation
Identify & report training needs
Scheduling, if applicable
Identify pain areas. Process improvement to be initiated
Find solutions/ensure outcomes/ result orientation
Monthly review and reporting on KRI/KPIs
To reduce the attrition rates and maintain it within the limits prescribed by the organization
Ensure self and team compliance with all applicable rules / regulations and group policies
Key Responsibilities
Scheduling, if applicable
Identify pain areas. Process improvement to be initiated
Find solutions/ensure outcomes/ result orientation
Monthly review and reporting on KRI/KPIs
To reduce the attrition rates and maintain it within the limits prescribed by the organization
Ensure self and team compliance with all applicable rules / regulations and group policies
Skills and Experience
Customer Service Experience
Communication
Sales Exposure
Qualifications
Any Graduate or under graduate with 2 yrs of sales experience
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.