Client Implementation manager | VP

Job Description :

Job Title : Vice President, Cash & Trade -Implementation

Location : Mumbai

Role Description

Relationship &Transaction Management (RTM) team in Corporate Bank is the Center of Excellence for Client Service / Front office roles and is the central hub for nearshoring Corporate Bank business for APAC region.

This team ensures delivery of the entire range of financial products and services to Corporate clients of the Bank.

As part of Cash and Trade Implementation Team in RTM, the role involves rendering top quality support to Corporate Bank clients for end-to-end implementation of Cash & Trade products and solutions for clients from Account Opening, Electronic Banking, Host to Host, ERP Integration, API’s and Global file format testing.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities
• Lead & manage team of implementation manager
• Responsible for end-to-end implementation of Cash & Trade products and solutions for clients
• Implementation of Cash Management, Trade products and solutions that include but not limited to Account Opening, Electronic Banking, Host to Host, ERP Integration, API’s and global file format testing
• Liaise and work with onshore implementation and service team on all documentation that covers new / sub-account opening, account closure, account mandate updates, account amendments, as well as setup on Corporate Bank Products.
• Coordinate E2E UAT testing and go live for electronic banking / Host to Host / Integration with clients and internal stakeholders
• Manage implementation, maintenance and all other Product related documentation requirements including signature verification, digitized document archival.
• Ensure timely and efficient delivery of required document package to onshore requestor with quality
• Work closely with implementation and product management on procedures / workflow concerning product documentation
• Coordinate with internal parties to ensure all related setups are in place.
• Distribute documents to other DB branches / department if needed
• Escalate Technical / Product issues with respective L2 support teams
• Maintain functional & technical understanding of numerous back-end systems with the ability to identify and solve issues through data comparison.
• Develop proactive correction plans to minimize downstream impact and manage client escalation and involve senior management, as necessary
• Support the product teams with testing of various applications during periodical releases and bug fixes.
• Tasks being performed by the team to be documented and up-to-dated using Internal Workflow Tools.
• Manage each case using internal case management tool
• Should be flexible with work timings in order to support other geographical locations in Asia Pacific.

Your skills and experience

The person required for the above position should have the following profile :
• 13-16 years of experience in Cash Management / Trade Finance Implementation
• Leading and managing large teams will be an advantage.
• Able to independently manage senior management stake holders
• Experience in IT systems administration / Networking will be an advantage
• Strong communication and inter-personal skills
• Analytical capabilities and logical thinking
• Strong team player : be part of a global / regional team, communicating, managing and cooperating closely on a local / regional / global level
• Education : University degree or equivalent professional experience
• Language skills : fluency in English

How we’ll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs