Client Service Manager | Work from home

C
Confidential


Work from home
Confidential • मुम्बई, Maharashtra • *** के ज़रिए
1 दिन पहले
पार्ट-टाइम
किसी डिग्री का ज़िक्र नहीं है
आवेदन करें: OLX
काम का वर्णन
URGENTLY REQUIRED MALE AND FEMALE

EARNING CAPACITY: 15K, 30K, 45K.
WORK MODE:- ONLINE by mobile phone
WORK TIME:- FLEXIBLE TIME
QUALIFICATIONS:- 10TH TO ANY DEGREE
AGE LIMIT:-18 ΤΟ 40
LANGUAGES-Know about English and hindi both

NO CONSULTANCY I am in highly reputed organization. I recruite serious people.
SEND :- Your name and your city name on whatsapp
इस लिस्टिंग की शिकायत करें

Lenskart


Client Service Manager - Work from home
Lenskart • मुम्बई, Maharashtra • GrabJobs के ज़रिए
1 दिन पहले
₹4+,83+–₹+1,371 प्रति माह
पार्ट-टाइम
GrabJobs पर सीधे आवेदन भेजें
काम का वर्णन
• *Job Title:** Client Service Manager - Work from Home
• *Company:** Lenskart
• *Location:** Mumbai, Maharashtra, IN
• *Job Type:** Part-Time
• *Seniority Level:** Mid-to-Senior Level
• *Years of Experience:** 7+

### Job Description:

Lenskart is seeking a dedicated and detail-oriented Client Service Manager to join our dynamic team in a fully remote capacity. As a Client Service Manager, you will play a crucial role in ensuring our clients receive exceptional service while managing relationships, resolving issues, and promoting our brand. This is a part-time position ideal for someone looking to leverage their extensive experience in client service management within a flexible working environment.

### Key Responsibilities:

- **Client Relationship Management:**
- Develop and maintain strong relationships with existing clients, understanding their needs and ensuring satisfaction with Lenskart’s products and services.
- Act as the primary point of contact for clients, addressing inquiries, managing expectations, and providing tailored solutions.

- **Issue Resolution:**
- Proactively identify and resolve client issues and concerns, utilizing analytical skills to assess situations and recommend effective resolutions.
- Collaborate with internal teams to ensure timely problem resolution and enhance the client experience.

- **Data Analysis and Reporting:**
- Analyze client feedback and service performance metrics to identify trends and areas for improvement.
- Prepare and present reports on client service performance and strategic recommendations to management.

- **Client Onboarding and Training:**
- Oversee the onboarding process for new clients, ensuring they are equipped with the necessary tools and knowledge to use Lenskart’s services effectively.
- Conduct training sessions as needed to enhance client understanding and usage of Lenskart’s offerings.

- **Team Collaboration:**
- Work closely with sales, marketing, and product development teams to provide client insights and feedback that will drive product innovation.
- Participate in regular team meetings to discuss client service strategies and best practices.

- **Adaptability and Continuous Improvement:**
- Stay up to date with industry trends and changes in consumer preferences, adapting strategies and practices accordingly.
- Provide suggestions for operational improvements that could enhance service delivery or client satisfaction.

### Requirements:

- **Experience:**
- A minimum of 7 years of experience in client service management or a related field, with a focus on building and maintaining client relationships.

- **Educational Background:**
- Bachelor’s degree in Business Administration, Marketing, or a related field; a Master’s degree is a plus.

- **Personality Traits:**
- Reliable: Demonstrated ability to meet commitments and deadlines consistently.
- Confident: Strong presence and ability to engage effectively with clients and stakeholders.

- **Soft Skills:**
- Analytical Skills: Proven ability to analyze data and client feedback to drive decision-making and improvements.
- Adaptability: Flexible and open to change, able to thrive in a fast-paced and evolving environment.

- **Technical Proficiency:**
- Familiarity with CRM software, data analysis tools, and project management platforms.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).