Client Services Advisor

Job description
Client Services AdvisorContract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pmLocation: Home based, fully remoteSalary: £22,425 per annum

MAIN OBJECTIVES

Working in a varied and fast paced environment our Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate and thorough Customer Care and understanding each of our customer’s needs.
Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Delivering prompt, accurate responses, understanding each of our customer’s needs and developing relationships
Trained and provided with the tools and technology to respond to our customer’s needs, our Client Services team can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries.
Listening and connecting with both our customers and our internal departments to address customer’s needs, our teams are problem solvers, who constantly strive to improve customer satisfaction.

REQUIREMENTS FOR THIS ROLE

There are no formal qualifications required for this role however an NVQ Level 2 (or equivalent) in Customer Services or Administration and an English GCSE A-C are desirable.
Experience in an Administrative or customer service role including Call Handling is essential.
Knowledge of Outlook, Word and Excel is essential, and knowledge of PowerPoint is desirable.
Geographical / Logistical knowledge is desirable.

CORE SKILLS & BEHAVIOURS

Demonstrable administrative skills
Demonstrable Customer Service experience
Good UK geographical knowledge
Diary management experience
Organisational skills
Exemplary communication skills
Professional telephone manner
Proficiency in Word, Excel, PowerPoint & Outlook
Time planning and priority setting
Good Interpersonal skills
Flexible in approach
Responsible
Well Organised
Professional in appearance and approach
Able to work alone or as a team
Trustworthy and Honest
Calm under pressure
Willing to learn new skills
Efficient
Enthusiastic and Proactive
Possess a positive can-do attitude

HOW TO APPLY

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