Client Services Executive

About Changing Tree:

Changing Tree is one of the leading Digital Advertisement solution providers for brands globally. Led by a team with two decades of experience, Changing Tree assists some of the top companies in managing their Digital marketing and operations seamlessly.

Awarded as best Marketing Campaign of the year from Star Awards, we are one of the most rapid-growing ad agencies in India. We've taken the leap of faith and of distances to build a highly personalized approach to the brands we work with, renewed with a global perspective.

What do we want from you?

- We want you to be one point of contact for clients. You should be a creative communicator and marketing solutions for clients assigned. You will also be the go-to person in case of delivery and control activation questions, any escalation in terms of timeliness/quality, and will need to plug it by internal coordination till the solution provided

- Possess a strong understanding of digital marketing, marketing communication, and its implementation

- Cracking brief given by the client, assist team for smooth execution and processing of all the campaigns

- Accountable for project completions with the expected quality and Service Level Agreements

- Establish and cultivate relationships with a company’s clients

- Supports in creating innovative tactics to support brand strategies for client

- Regular site meetings for key clients and understanding their needs

- Pass on any Account mining leads to the sales team as and when identified

- Work with other account managers at a company to create a consistent client message

- Ensuring flawless and regular documentation and progress reports for the management and clients

- Responsible to bring repeat business from the current client

Associations and collaborations:

The role requires close collaboration with both Mumbai and Bangalore teams:

- Creative and design

- Digital Marketing

- Web and technology team

- Sales

Competencies and Skills Required:

- An inherent nature to excel and generate value for the client

- Prior experience in operations in a client-facing role. Preferably from an agency background

- The sense of designing and digital understanding

- Proficient in strategic planning and have a strong understanding of a company’s services so they can explain to clients and answer questions in both group and one-on-one situations

- Candidate should be balanced with logical and practical thinking, focused, able to handle the pressure and quality-oriented

- Strong judgment and decision-making skills. In addition, they should have strong leadership skills, be self-directed and be able to multi-task

- Functional Knowledge of MS office and understanding of PnL will increase the chances of selection

Working @ Changing tree:

Thinking differently comes naturally to us. Though, most of us hail from different parts of India, surprisingly we share the same level of passion. We have an unwavering commitment to the work in common. Doing crazy things keeps us regular. Cracking challenging briefs is what gives us high. Our way of life is coming up with fresh, cost-effective ideas and cheeky thoughts. Every day, we come to the office only to better ourselves. Raise the bar of our creative effectiveness, in a nutshell. Ours is a team that’s oozing with madness