Client Services Officer, Fixed Income – Perpetual Corporate Trust

More Time Off for What Matters: Enjoy up to 6 weeks of leave
Flexible Work Environment: Work where we work best – whether in the office or from home
Perpetual Corporate Trust - Trustee of the Year for the past + years
Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.
An exciting opportunity to be part of the wider Fixed Income and Cash Management Team within Perpetual Corporate Trust. Perpetual Corporate Trust (PCT), a specialist business within the Perpetual Group, is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our client’s success.
The Fixed Income Operations Client Services Officer handles a variety of daily operational trade processing functions and provides support across the trade life cycle. This role will be focused on daily coupon reconciliations, fixed income trade file preparation for settlements in Euroclear/Austraclear and management of settlement exceptions. The role also supports Laminar Capital which provides fixed income dealing, treasury and advisory services to government organisations, superannuation funds, local councils, ADIs, not-for-profits, wealth managers and sophisticated investors.
About the Role
Client Service
Build effective relationships with clients and dealers
Act upon Client instructions within required timeframes (SLAs)
Respond to client enquiries relating to various services and financial products
Provision of timely information and reports to clients and internal stakeholders
Use initiative, work with strict deadlines & perform tasks with high level of accuracy
Communicate effectively on issues / problems to Senior Management and ensure a proper and timely follow-up to ensure resolution
Appropriate handling of confidential and sensitive information
Fixed Income Operations
Instruct Euroclear/Austraclear settlements based on trading platform queue’s
Monitor trading platform queue’s and Euroclear/Austraclear trade settlement instructions
Ensure all trades are settled before relevant deadlines
Reconciliation of safe custody reports against bank statement
Fixed Income security set-up and maintenance
Load rates into internal trading platform
Validate trade settlements in trading platform
Reconcile trade daily instruction files against Euroclear/Austraclear
Risk Management
Identify risks and determine ways to mitigate them
Review and provide input into team Risk Profile
Appropriate investigation and escalation of reconciliation, transaction and settlement issues
Update procedures in a clear and easy to follow fashion
Manage compliance with legal and statutory requirement.
About you
Must have a minimum of 3 years’ experience in a comparable fixed income middle office, treasury or settlements role.
Demonstrated experience in middle office, settlement and reconciliation processes
In-depth knowledge of both of Euroclear and Austraclear (essential to be considered for this role)
Knowledge of custody business operations (highly desirable)
Demonstrated customer service and relationship management skills.
How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.
Employee benefits
Work from anywhere in Australia for up to one month each year
An annual allowance to empower you to prioritise your personal wellbeing
Study support and commitment to supporting professional development
Diversity and inclusion
Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy
A growing number of employee-led networks who work to raise awareness and drive continued change
We support over 50 First Nations Communities, helping to secure the communities' future. We encourage applications from Aboriginal and Torres Strait Islander People
We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.