Client Services Representative | Fresher Apply

● Providing professional support to clients and partners;

● Managing all trading accounts alterations for clients: MT4/MT5 account alterations, leverage changes, group changes;

● Monitoring and handling client queries in Support inbox;

● Assisting with chat function and phone support;

● Providing clients with relevant information on the products and services offered by the company

● Administrative Salesforce duties maintaining a detailed and accurate record of all client details and communications;

● Provide reports with the support of internal systems to clients or other departments;

● Assist clients with the deposit and withdrawal process and provide guidance on payment systems;

● Report any potential issues for client facing technology using the IX THROTTL ticketing system;

● Report any suspicious activity (suspected fraud) to the MLRO or compliance promptly;

● Adhere to revisions to existing compliance practices and procedures, as implemented by compliance department;

● Deal with other type of tasks, as required by the company

● Follow the complaints handling procedure and report any client complaints to compliance promptly, if necessary.

● Establish and maintain a good & professional relationship with clients, colleagues and partners;

● Ensure you pay attention to detail in all aspects of the role;

● Be diligent in keeping on top of support functions, in a timely and professional manner

● Keep up to date with industry news and developments, attend educational training on new internal systems and procedures, and products offered.

Job Type: Fresher

Salary: ₹25,000.00 - ₹30,055.58 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Ahmadabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Required)
Experience:

total work: 1 year (Required)
Customer service: 1 year (Required)
Language:

English (Required)
Hindi (Preferred)