Client Services|Customer Care Support

Department overview:
S & P Global Notice Manager is the industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis.

Position summary:
Notice Manager (NM) operation is a liaison between Clients, Product and Operations in relation to offering data to the leveraged loan market. Notice Manager team analyzes, handles and organizes all the queries related to Global Loan Data, Integration Utility, website and access related issue. The role also includes enhancing existing practices and alternatives to ensure smooth delivery of data. The successful candidate will work closely with clients and help troubleshoot any issues they have with the WSO Software/Integration Utility or the frontend website. According to the coverage plan this position will cover US or UK or Indian working hours.

Duties & accountabilities:
Act as Client Services touch point through daily contact with clients in relation to Notice Manager
Interact daily with clients by providing support for the WSO Notice Manager Website
Interact with product developers to fully understand the functionality of all systems.
Troubleshoot client issues with knowledge of system and interaction with product developers.
Interact with product manager to relay any system issues or client product suggestions.
Interact with Data team to relay any data issues or client requests
Run SQL queries to troubleshoot and pull reports
Troubleshoot Agent Notice
Assist with on boarding clients to receive FpML notices
Ideal candidate who has a strong work ethic and is a strong communicator for client responses.
Knowledge, Skills & Abilities
Advance Excel skills, working knowledge with MS Office, Access Database and SQL query
Strong data analysis skills, ability to query and analyze large volumes of financial data
Work in fast paced environment
Must be able to document processes thoroughly and be well organized
Detail oriented and shows initiative
Business competencies

Education and experience

Bachelor’s degree
Working knowledge of WSO Administrator and Integration Utility (Preferred)
Commercial awareness : General knowledge of syndicated loans is a plus

Personal competencies

Personal impact
The candidate will be a driven self-starter, who can be assertive and resourceful where necessary
Must be organized and have the ability to manage multiple projects in parallel whilst maintaining excellent attention to detail
Ability to meet internal/external deadlines

Communication : Strong communication/relationship building skills (internal and external)
Teamwork : Ability to influence and partner across the product, development and QA teams . Being a team player is a vital aspect of the position, and it is expected that the candidate will work well individually, as well as in a global team environment coordinating well within Team as well across other Teams

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, ****** orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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Job ID: 282+66
Posted On: 2024-05-04
Location: Gurgaon, Haryana, India