Client Servicing (Event Management) - Advertising Agecy

Job Overview

Here at XYZ Inc., we are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Client Services Manager to help us keep growing. If you're dedicated and ambitious, XYZ Inc. is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Client Services Manager
• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Qualifications for Client Services Manager
• 5+ years prior experience in customer facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• Ability to speak a second language is an asset

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Schedule:
• Day shift

Experience:
• total work: 3 years (Preferred)

Work Location: In person