Client Servicing Manager

Job Title: Client Servicing Executive

Location: New Delhi

Department: Client Services / Customer Relations

Job Summary:

We are seeking a highly motivated and personable individual with a background in the hospitality industry to join our client servicing team. The ideal candidate will leverage their experience in guest relations, customer service, and problem-solving to ensure exceptional service delivery, foster client loyalty, and drive business success.

Key Responsibilities:
• Client Interaction and Relationship Management:
• Act as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Build and maintain strong, long-term relationships with clients, understanding their needs and preferences.
• Regularly communicate with clients to ensure their satisfaction and gather feedback.
• Service Delivery Coordination:
• Collaborate with internal teams to ensure seamless execution of client services, including events, reservations, or other client-specific requirements.
• Monitor service quality to meet or exceed client expectations.
• Issue Resolution:
• Handle client complaints and resolve issues efficiently, maintaining a positive client experience.
• Identify recurring issues and work with teams to implement solutions and improve processes.
• Upselling and Cross-Selling:
• Identify opportunities to upsell or cross-sell services to clients based on their preferences and needs.
• Promote additional services and offerings to enhance the overall client experience.
• Client Retention and Loyalty:
• Develop and implement strategies to enhance client retention and loyalty programs.
• Track client satisfaction metrics and suggest improvements.
• Reporting and Documentation:
• Maintain accurate client records, including preferences, feedback, and communication history.
• Prepare regular reports on client interactions, satisfaction levels, and service outcomes.

Qualifications:
• Education:
• Bachelor's degree in Hospitality, Business Administration, or a related field.
• Experience:
• Minimum of 3 Years experience in client servicing, guest relations, or a similar role in the hospitality industry.
• Proven experience in handling VIP or high-value clients is a plus.
• Skills and Competencies:
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to multitask and thrive in a fast-paced environment.
• Attention to detail and a customer-focused mindset.
• Personal Attributes:
• Professional appearance and demeanor.
• High level of emotional intelligence and cultural sensitivity.
• A proactive and results-oriented approach.

What We Offer:
• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.