Cloud Solution Architect | Modern Work

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


We are looking for a Cloud Solution Architect, Modern Work with experience in Microsoft Endpoint Configuration Manager (MECM), Intune & W365 - to join Australian and New Zealand (ANZ) Modern Work (MW) Customer Success Unit (CSU). This pivotal role is customer-facing and encompasses a broad range of responsibilities, including the design, build, and maintenance of Microsoft applications, with a key emphasis on problem-solving to overcome technical barriers and drive customer adoption.

Windows 365 and Azure Virtual Desktop (AVD) were recently named leaders in the first Gartner Magic Quadrant™ for Desktop as a Service (DaaS). Many on-premise VDI customers are eager to modernize by switching to the cloud. Combined, Windows 365 and AVD are already generating billions in revenue with rapid growth, becoming major contributors to our Experiences and Devices (E+D) business.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Australian Citizenship is required, role based in Canberra

Responsibilities
Customer Centricity
Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.
Assesses and transfers knowledge to close customer skill gaps. Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
Business Impact
Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).
Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
Technical
Proactively develops technical and professional learning and development plan in alignment with and support from their manager.
Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps
As an MECM/Intune SME, you are will be responsible providing support as well as end-to-end guidance and troubleshooting of MECM/Intune.
This includes: Windows10/11imaging, Windows updates for business, CO-Management, Desired Configuration Management, Reporting, Autopilot, Compliance/Configuration Policies application creation via MECM/Intune and best practice around both MECM/Intune.
Qualifications
Australian Citizenship is required, role based in Canberra


Qualifications
Minimum Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
3+ years experience with SCCM, MECM, and/or Intune, W365/AVD

Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
o OR Master's Degree in Computer Science, Information Technology, Engineering,
Business, or related field AND 6+ years experience in cloud/infrastructure
technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.

4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.

Core Skills MECM/Intune Include :
Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM/Intune.
Microsoft Endpoint Manager Administration and Architecture.
MECM Role implementation and troubleshooting
Intune policy creation and troubleshooting
Autopilot implementation and troubleshooting
Compliance and configuration policy implementation and troubleshooting
Co-Management implementation and troubleshooting
Application creation via MECM/Intune and troubleshooting
Windows updates implementation and troubleshooting for both Intune and MECM
Task sequence creation and troubleshooting for OSD
Client health monitoring and troubleshooting

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.