Cloud Support Engineer

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to power businesses. We drive revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.

About the Role
We are seeking a Cloud Support Engineer to join our team, where you will be at the forefront of this transformational technology, assisting global companies and developers leveraging our growing set of services and features. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, arming our customers with required tools and tactics to maximize their Product and Support investment.

You will:

Leverage advanced troubleshooting techniques to provide tailored solutions for our customers.
Interact with leading engineers worldwide.
Partner with AWS teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems spanning multiple AWS services.
About Our Team
The Sales, Marketing, and Global Services (SMGS) team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.

What We Offer
We offer:

Exposure to groundbreaking technologies.
A flexible, hybrid work model near one of our Auckland or Wellington Amazon offices.
Inclusive team culture empowering us to be proud of our differences.
Mentorship and career growth opportunities.
Work-life balance and flexibility.
Requirements
To succeed in this role, you should have:

Experience in a customer support environment.
Experience analyzing, troubleshooting, and providing solutions to technical issues.
Understanding of Cloud Computing concepts.
Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
Good understanding of distributed systems.
Exposure to Database Fundamentals and General Troubleshooting in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer).
Our Commitment to Inclusion and Diversity
At AWS, we value diverse experiences and perspectives, recognizing that world-class support is critical to customer success. If your career path has been unconventional or non-traditional, don't hesitate to apply. We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.