Cloud Telephony Engineer | Servetel

Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location.

Our expertise in cloud computing, cloud telephony products & other IT services allows us to deliver solutions that simplify the business and enhance their performance.

Official Website: https://www.myrealdata.in/

Our offered solutions
• Accounting and business applications on the cloud
• Server virtualization and consolidation solutions for building private clouds
• Cloud-based communication services to connect within organizations
• Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is How. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings, we help enable our clients' business in their pursuit of Next.

Credentials
• More than 6,000 Clients globally
• Technology Partners of TATA to launch hosted Contact Centre Services
• Microsoft Direct Partner under the CSP Program
• Intuit authorized Commercial Hosting Provider
• Registered NASSCOM, Internet Telephony Services Providers Association in UK
• User Favorite Award by Accountex USA in 2016, Great User Experience Award by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 201+, VMware Accelerating Cloud Provider Partner Award 2020
• 8 Data centres located across USA

Whats in it for you? / Why work for us?
• Work in an autonomous, agile, and dynamic environment.
• Performance driven, rewarding and respectful work culture.
• Ample opportunities to learn and grow.

This role refers to determine VDI /DaaS requirements by evaluating business needs and gather requirements, researching best practices, solutioning and assisting sales and marketing teams to close more clients.

Key Functional Responsibilities
• Taking ownership of the complaints, requests raised by the clients through chats, calls, and emails.
• Responsible for resolving the issues raised by the clients within the turnaround time and escalating it to relevant teams when required.
• Ensuring proper documentation of the issue and resolution
• Ensuring that all Company Policies and Procedures are followed while communicating with the customers.
• Understanding the client requirements and then customizing the product/ services as per their needs
• Liaising with existing clients, deliver strong after-sales support and technical back up thereby enhancing customer experience.
• Expedite the resolution of customer problems and complaints to clients maximize satisfaction.
• Maintaining relationships with all existing clients. Ensuring proper servicing and after-sales support to clients.

Skill Requirement:
• B. Tech or BCA Graduate
• 0-3 Years Professional Experience
• Excellent Communication Skills (English and Hindi)
• Should be a quick learner.
• Having knowledge of the Cloud Telephony Products and Services is a plus
• Should be comfortable with rotational shifts and weekly offs.
• Ability to work both independently and as part of a team