Cloud Telephony Support - Freshers Only

Our Hiring Partner a Leading Software Product Company is looking for Cloud Telephony Support (L1) Position
• Job Location: Gurgaon (Work From Office)
• CTC Offered: ₹4.2 LPA
• Candidate Requirements: Strong verbal communication skills in English and a passion for customer service
• Educational Qualifications : Btech, BCA and BSc IT,
• Year of Passing - 2023, 2024, 2025

Key Functional Responsibilities
• Handle client queries via calls, chats, or tickets, providing accurate and timely responses to ensure a positive customer experience.
• Maintain a strong understanding of products/services and stay updated on new features to provide accurate information.
• Ensure high CSAT by consistently delivering exceptional customer service.
• Document customer interactions, inquiries, and resolutions in the support management system.
• Identify areas for improvement in customer support processes and workflows.
• Meet performance metrics such as response time, resolution time, and customer satisfaction ratings.
• Collaborate with cross-functional teams (L2 support, billing, network operations) for issue resolution.
• Willing to work rotational shifts, including weekends and holidays, to support customers across different time zones.

Skill Requirements
• Excellent customer service skills with a customer-centric approach.
• Strong verbal and written communication skills to convey technical concepts clearly to diverse audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong multitasking and prioritization skills to manage tasks and meet deadlines.
• Proficiency in support ticketing systems, CRM software, and other relevant tools.
• Adaptability to shifting priorities and evolving technologies.

Additional Skills
• Highly energetic, self-motivated, and flexible to work in shifts.

About Our Client

Founded in 2017, our partner is a globally recognized IT consulting and solutions provider with over 15 years of experience. Since its inception, the company has grown into an independent business entity with a strong customer base across India. Over the years, the company has successfully empowered communication systems for 1,500+ clients, including industry leaders such as Uber, SAP, Cipla, Cars24, Radio City, Godrej, Manyavar, Honda, Michelin, and OLA. By delivering innovative and efficient solutions, the company continues to enhance business operations, making them more seamless, productive, and cost-effective.

Why Apply?

- Exposure to leading cloud telephony products.

- Opportunities to learn and grow in a supportive work environment.

- Collaborate with diverse teams and develop cross-functional expertise.

Please apply here our team will connect with you to discuss about the opportunity, Our team will assess you for the roles, and only qualified candidates will be eligible for the final interview.