Commercial Dock & Door Service Technician

Job description
Job Description:

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years!

We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations, saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs, and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis, and proactive preventative maintenance solutions to companies throughout North America.

Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Job Summary

Our Dock & Door Technicians a.k.a. “Service Professionals” are the core of our preventative and emergency response services for our customers. You may call them a “technician”, but the role is more than using tools to fix broken items. Service Professionals are on the road, troubleshooting complex issues in places like commercial buildings, aircraft hangars, schools, fire/police departments, and much more.

A Service Professional might spend an hour fixing a broken door for a hospital garage and an hour later they could be heading to a large warehouse to fix loading dock equipment. This role has unique access to see the inner workings of some of the largest operations in North America, and that’s just before lunchtime.

Our people make us great and for us, that starts with finding the right person to fill our open positions.

Anyone interested in this role should be able to answer yes to these questions:
• Do I enjoy variety and complexity?
• Does the idea of autonomy and independence excite me?
• Can I have fun while keeping it safe and efficient?
• Am I looking for a career family and not just a job?
• Would my friends and family describe me as a “tinkerer”?

If you answered yes to those questions, we invite you to keep reading and hit that apply button!

Room for Growth

The exciting news about being a Service Professional is that you can start where your current skills best align with the level of work. Miner offers four levels of Service Professionals so that you can gain, advance, or refine your dock and door abilities.
• Apprentice Level (Level I) – best for candidates who have a passion for learning and a willingness to train. Experience working in any related field is a plus, but most importantly an understanding of mechanics and the ability to fix a variety of products is needed.
• Service Professional Level (Level II) – this is the sweet spot for anyone who has at least a year of experience in a related field and knowledge of the basic concepts of electrical and hydraulic troubleshooting. Service professionals are well attuned to customers and can communicate effectively while in the field.
• Senior Level (Level III) – possesses experience in basic repairs in the AED, Highspeed, or gate fields with a proficient understanding of hydraulic and electrical troubleshooting. Candidates will typically have 4 years of experience in this field.
• Expert Level (Level IV) – are the masters of their craft, skilled in electrical and hydraulic troubleshooting with a mechanical mindset, leadership skills, and extensive knowledge in dock leveler and door repairs. Candidates will possess at least 8 years of experience.

We encourage you to apply no matter your experience level. If you know where your skills would be best suited, feel free to call them out on your resume or application (help us in our review, so we can help you). If you aren’t sure what level would best suit your experience, apply, and let Miner guide you!

What You’ll Do

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