Communications Consultant | Engagement Specialist

Primary Role

The Engagement Specialist supports RPS Enterprise and Tailored Choice clients by executing communication campaigns at the direction of the Engagement Consultants. The role serves as an extension of the Engagement Consultant by providing consultative support to both internal partners and external clients (in the >$50M space) directly, as needed. In addition, this position may partner directly with Tailored Choice clients (in the <$50M space) to develop and execute plan-support communications. The Engagement Specialist should clearly understand RPS products and services, along with best practice communication strategies and education programs, in order to meet client/participant needs and lead client conversations when necessary.

Responsibilities
• Facilitate the development and execution of marketing and communication materials on behalf of Engagement Consultants. This includes leveraging master documents and templates to provide direction to electronic publishing resources in order to execute on the needs of the client and quality-checking client work prior to release. Additionally, some writing and leveraging copywriters is required for new content development. The incumbent will work within the current brand offering or defined client custom brand requirements and is responsible for maintaining the integrity of the brand while also meeting the client needs. The incumbent will also monitor the effectiveness of campaigns by coordinating and reporting back to the Engagement Consultants (and/or client) key measurements and insights, when necessary.
• Coordinate with the New Business group to deliver quality communication materials during plan conversions and ongoing service by obtaining plan specifications to create enrollment materials, working with Project Manager, Production and Fulfillment to ensure distribution timeframes are adhered to, and being the conduit with the Consultant.
• Work with relationship managers and the Operations team to ensure timely delivery of responses or materials for clients by researching client requests (such as best practices used with other clients, how to communicate plan design or fund changes, solutions to reach employees who are constantly out of the office, samples of communications developed for other similar clients) and providing the best possible solutions for clients so that TRP maintains client confidence and business.

Qualifications
• Minimum: College degree, or associate degree and 2 years related work experience, or High school diploma/equivalent and 3 years related work experience
• Preferred:4-year college degree in communication or marketing and 3 to 5 years of marketing, advertising, and/or communication experience;Retirement industry knowledge; Previous retirement communications support or related marketing experience

Preferred Knowledge & Skills
• Knowledge of T. Rowe Price products and services
• Thorough knowledge of retirement plans
• Demonstrated ability to manage projects and execute marketing campaigns.
• Excellent organizational, time management and follow-through skills to multi-task and effectively manage multiple priorities, tasks, and projects.
• Works well under pressure.
• Displays strong problem solving and decision-making skills.
• Motivates others and works effectively in a team environment.
• Outstanding written and verbal communication skills
• Customer service focused.
• Uses sound judgment in business decisions.
• Possesses strong negotiation skills.
• Solid attention to detail.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for full time remote work.

Regional Requirements:

Base salary range:

$60,500 - $104,000 USD for the locations of: Colorado and the State of Washington

$75,500 - $12+,000 USD for the locations of: California and New York

Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

This job posting is expected to be available until 06/01/2024