Community Care Support Worker x 2 VRN 17/25

Award Classification: Aged Care

Employment Conditions:
Queensland Local Government Industry (Stream B) Award – State
2017

Department / Branch: Community Services & Wellbeing / Community Care

Principal Location: Shire Office, Hughenden

Reports to: Community Care Team Leader (or as directed)

Direct Reports: Nil

Flinders Shire

Our Vision: Flinders Shire – a place of discovery, opportunity and lifestyle

Our Mission: To promote quality of life through leadership, attitude and respect

Our Values: • A Caring Philosophy

Pursuit of Excellence
Teamwork
Local Ownership
Communication
Leadership
Recognition
Council Structure















Position Objective

Community Care Support Workers are responsible for providing care and support to eligible clients of the
Community Care Program to achieve their individual goals and live independently in the community.

As a representative of Council, demonstrated professionalism and a commitment to a high level of service
and continuous improvement in the best interest of Council and the Community are essential.


Office of the Chief Executive Officer
• Investment, Attraction & Economic Development

Executive Support
Human Resources
Corporate & Financial
Services

Financial Control
Information &
Communication Technology
Business & Customer Services
Governance & Regulatory
Compliance
Workplace Health & Safety
Engineering


Open Spaces & Community
Assets
Asset Management
Project Management
Roads & Infrastructure
Community Services &
Wellbeing

Community Development &
Engagement
Tourism
Community Care
Regional Marketing &
Promotion
Media / Communications


Key Responsibilities

Support Services

Assist clients with a range of activities including:
Support with personal hygiene, grooming and presentation
General household cleaning and environmental maintenance tasks
Social engagement activities in the home and/or local community
Engagement in activities to support maintenance or improvement of health and wellbeing
Carry out activities as specified in Client Support Plans and service agreements, with some flexibility
to meet the expressed wishes of the client within a delegated level of responsibility
Maintain commitment to the rights of clients by maintaining confidentiality, respecting the values,
customs, preferences and spiritual beliefs of clients and their families/carers, and acting in such a
way that the rights of clients are protected
Ensuring appropriate type and level of support to clients by:
Being aware of the client’s current circumstances and needs
Encouraging and supporting clients to continue interests, friendships and social interactions
Encouraging the clients’ independence and reinforcing their capacities
Advising the Supervisor of any changes in the client’s circumstances or needs
Maintain skills through participation in education and developmental activities as directed by the
Team Leader
General

Consistently complete allocated tasks to a high standard and within agreed timeframes
Undertake other tasks up to and including your competency and level
Actively promote the values of the organisation to staff
Actively participate in identifying, recommending, developing and implementing measures through
which allocated tasks and responsibilities may be carried out more effectively and efficiently
Administration

Ensure general administration and records management requirements are being met
Provide courteous and professional customer service to internal and external customers and
conduct all transactions in an ethical and efficient manner
Contribute positively to a supportive team-based work environment and participate in team
meetings and training sessions as required
Ensure that requests are acted on and reported upon in accordance with Council Policy
Keep your supervisor/manager appropriately and adequately informed on the current state of
activities relevant to your role and to highlight in advance any points likely to influence Council
operations or relations with ratepayers and/or the public
Maintain a personal time management system to ensure deadlines are met; to ensure that other
staff of the Council are given due notice and time to comply with deadlines so that their own
personal planning is not inconvenienced
Organisational Continuous Improvement & Quality Management

Willingness and ability to adapt to challenge and opportunities:
changing workforce capabilities through multiskilling, succession planning, knowledge
management
changing technologies and operational procedures by expanding your knowledge of future
trends and required competencies

Willingness and ability to set the example and live the values
Willingness and ability to advocate a positive and constructive organisational culture
Willingness to accept responsibility for your own actions and decisions, and to be held accountable
for such
Willingness and ability to integrate the competing demands of work, home, community and self


Corporate Responsibilities

All employees are bound by the Queensland Local Government Act 200+ to act with integrity, and in a way
that shows proper concern for the public interest. All employees are responsible for acting in accordance
with the Flinders Shire Council Code of Conduct and other relevant policies, procedures and protocols as
may be applicable to the role.

Workplace Health & Safety

All workers have a duty to familiarise themselves with and comply with statutory and Flinders Shire Council
Work Health and Safety (WH&S) requirements, including the WH&S Management System, and WH&S
Policies, Procedures and work instructions.

In fulfilling this duty, workers are to:

Take reasonable care for his or her own health and safety.
Take reasonable care that his or her acts or omissions do not adversely affect the health and safety
of other persons.
Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the
person in control of the business or undertaking (PCBU) to allow the person to comply with the Work
Health and Safety Act 2011 (e.g. wearing of Personal Protective Equipment as instructed).
Cooperate with any reasonable Policy or Procedure of the PCBU relating to health or safety at the
workplace that has been notified to workers (e.g. reporting of incidents).
Participate in the consultation and communication processes as prescribed in the Consultation,
Cooperation and Coordination Code of Practice 2021.
Other Requirements

This position operates from Council’s Administration Office in Hughenden, however, may be
required to travel within the Local Government Area and work outside of standard business hours
to meet the requirements of the role.
Travel (including outside of normal hours) to attend training may be required
The incumbent must be:
prepared to work flexible hours to meet the requirements of the position;
willing to obtain a ‘Suitability Card’ to enable the incumbent to work with or supervise people
less than eighteen (18) years of age if required;
medically fit and physically capable to meet requirements of the position;
Prepared, if required, to undertake a medical assessment by Council’s medical practitioner;
and
Prepared, if required, for Council to undertake a Criminal History Check
Organisational Relationships and Delegations

Internal: Community Services & Wellbeing Team and other portfolios across Council

External: General public, clients, carers, family members, contractors, suppliers, government departments
and allied health workers

Delegations: The Support Worker works under limited direction, has the skills to manage time and
organisational priorities. This position has delegated decision making and purchasing authority in
accordance with Council's Delegation Register and Procurement Policy.



Selection Criteria

Essential

1. Demonstrated experience or interest in aged care services and an understanding of the Aged Care
industry, or ability to rapidly acquire sound knowledge of.

2. Demonstrated commitment to excellent customer service, and the ability to respond to customer
requests in a professional and patient manner

3. Demonstrated ability to take responsibility for work activities and act with initiative to deliver tasks
on time, including competing priorities while working autonomously and within a team.

4. High level of communication and interpersonal skills with the ability to develop effective
professional partnerships across diverse stakeholders including vulnerable and/or disadvantaged
individuals, their carers and advocates.

5. Demonstrated ability in developing and maintaining community networks and confidently
engaging clients within the community.

6. Current unrestricted C Class drivers’ licence
7. Minimum Certificate III in Aged Care or willingness to obtain within first 12 months of employment.
8. Commitment to uphold Council’s Code of Conduct, Workplace Health and Safety and Anti-

Discrimination policies.

Desirable

+. Willingness to complete and obtain pre-employment checks including National Police check and a
NDIS or Queensland disability worker screening clearance, and a blue or exemption card

10. Current CPR and First Aid certificate, or willingness to obtain.
11. 11. Current LR Class drivers’ licence.