Contact Center Manager

Job Description:

Adani Group is currently seeking a dynamic and experienced Contact Center Manager to join our team in Bangalore, Karnataka. As a Contact Center Manager, you will be responsible for overseeing the daily operations of our contact center, ensuring high levels of customer satisfaction, and leading a team of contact center representatives.

Responsibilities:
- Develop and implement strategies to improve the overall efficiency and effectiveness of the contact center operations.
- Monitor and analyze key performance indicators to ensure service level agreements are met or exceeded.
- Train, coach, and mentor contact center representatives to ensure a high level of customer service.
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Conduct regular performance evaluations and provide feedback to team members.
- Collaborate with other departments to optimize processes and drive continuous improvement.
- Stay up-to-date on industry trends and best practices in contact center management.

Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum of 7 years of experience in contact center management.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Proven track record of achieving targets and KPIs.
- Adaptable and resilient personality traits.
- Ability to thrive in a fast-paced and dynamic environment.
- Prior experience working in a multicultural environment is a plus.

Benefits:
- Paid Time Off (PTO)
- Life insurance
- Dental insurance

Equal Opportunity Statement:
Adani Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, ****** orientation, gender identity, national origin, age, disability, or any other status protected by applicable law.

If you meet the requirements and are ready to take on this exciting opportunity, please apply by the deadline of August 25, 2024. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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