Contact Center Supervisor
- Category: Telecaller Jobs
- Location: Worcester, Massachusetts
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 25K
- Published on: 2025/09/21
• Managing staff: Hiring and onboarding new employees, answering questions, and providing guidance and feedback
• Personal Lines Insurance experience is mandatory
• Monitoring performance: Measuring KPIs like call waiting, call abandonment, and inbound calls
• Training: Implementing training programs and continuously training agents
• Resolving issues: Anticipating escalations and taking over calls when needed
• Optimizing procedures: Devising ways to improve processes and keep staff motivated
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