Content Management Officer

Permanent Full Time | + day fortnight
$7+,563 pa + 12% super
Qld Local Government Industry Award (Stream A) - Level 3 of EBA5
72.5 hour fortnight
Hybrid, flexible working environment, including some work from home days.
Location: Caboolture
We are currently looking for a Content Management Officer to join our dynamic Content Management team!

This team creates and manages all online content referenced by a diverse range of customers and stakeholders including residents, ratepayers, visitors and businesses to source Council information and resources.

Across our website and intranet, we have content available for every service Council provides. From animal registrations, to community leasing, events, public health information and maintenance requests - we ensure everything is referenced and documented to offer the most effective and efficient services to our customers and stakeholders.

In addition to producing and maintaining our online content and resources, our Content Management team is responsible for identifying and actioning business requirement and improvement opportunities, as well as reviewing processes to optimise service delivery. The team advocates for quality and proactively engages with internal customers and stakeholders on a regular basis to achieve quality assurance, business process alignment and provide advice on analytical data.

The Content Management team has a critical function in streamlining our service delivery and ensuring our stakeholders and customers always have the most updated information and resources available to them.

Click here to view the position description

About you

We’re looking for an individual with a working knowledge of website management and content requirements, including website accessibility, user experience (UX) and search engine optimisation (SEO). With demonstrated experience using digital platforms or content management systems, the ideal candidate will also have a basic proficiency in design programs and editing software including photoshop and Adobe Creative Suite and hold either a Certificate IV or Diploma in Professional Writing and Editing or Marketing and Communications.

Under pressure you will be able to manage conflicting priorities to meet deadlines and have strong analytical skills to support the improvement of user’s online experiences and online customer service functions. You will thrive in and support a team environment based on high performance, continuous improvement and customer service.

Most importantly, you must have a willingness to learn everything about Council and our services, strong communication and literacy skills to develop web-based reference materials as well as communicate effectively.

Why City of Moreton Bay?

What you do with your life matters. It’s the same with your career.

We’re the third-largest council in Australia and one of the fastest-growing areas. As Australia’s newest city, we’re building something that’s never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we’re focused on the vital work we do today. But we’re also focused on the future. On what can be – for our city, our Council and your career.

Here’s what you’ll love about a career with us:

See it. To build a city of the future, first, you have to see it. The polycentric city we’re building will bring greater prosperity, sustainability and affordability to our region. This is your chance to contribute to something that’s never been done before.
Shape it. You’ll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it’s yours to shape and own.
Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don’t live here, you’ll still find pride and connection in so many ways with our successful, resilient team.