Conversational Designer – Conversational AI
- Category: Web / Graphic Design Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 24K
- Published on: 2025/09/16
Job Requirements
Role/ Job Title: Conversational Designer - Conversational AI
Function/ Department: Enterprise Conversational AI
Job Purpose
The Conversational Designer – Conversational AI will be responsible for designing natural, engaging, and human-like conversational experiences across AI-powered chatbots and voice assistants at IDFC First Bank. You will craft dialogues, intent flows, and interactions that enhance customer engagement and self-service.
Roles & Responsibilities
Conversational UX & AI Design
• Design intuitive and user-friendly conversation flows for chatbots and voice assistants.
• Create structured dialogues, intents, and responses that ensure seamless human-AI interactions.
• Define tone, language style, and personality of AI-driven conversations for consistency across platforms.
AI Training & Optimization
• Work closely with NLP engineers and AI teams to improve intent recognition and chatbot accuracy.
• Analyze user interactions, drop-off points, and feedback to optimize conversational design.
• Develop guidelines for multi-turn dialogues, contextual memory, and fallback responses.
Collaboration & Research
• Collaborate with Product Managers, AI/ML teams, and UX Designers to enhance conversational AI capabilities.
• Research best practices in Conversational AI, NLP trends, and user psychology.
• Test and iterate conversational designs based on real-world user interactions.
Education Qualification
Graduation: Bachelor’s degree any relevant stream
Post-graduation: Any Stream
Experience: 03+ years of relevant experience.
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