Country HR Head |BPO|

Overview : Reporting to Chief Human Resources Officer, the Head of HR for India will provide HR leadership with responsibility for delivering world-class, business focused, HR support for the organization.

The position will manage the India HR team and will partner closely with the global HR centers of excellence on programs and processes.

Company : It is a leading provider of revenue cycle management solutions

Experience : The successful candidate will have 10-15+ years of broad HR experience managing a variety of HR functional areas, ideally within a Healthcare BPO or BPO environment.

Experience in M&A transactions is a critical element and skillset for this role.

Location : Mumbai or Ahmedabad

Compensation : Commensurate with experience and including base salary, target bonus, and benefits.

Key Responsibilities
• Serve as a trusted and strategic advisor to the India Operations teams, providing practical HR advice on a wide range of matters that will drive revenue, improve retention, cultivate inclusion and diversity, increase employee satisfaction, and build a high performance and engaging environment.
• Contribute to the HR strategy globally while carrying out strategy execution throughout India.
• Partner with business leadership to drive results by creating new programs to accelerate the attraction, development, and retention of talent.
• Develop a recruitment strategy complete from sourcing, evaluation and selection that leads to on-time, quality hires every time.

Develop recruitment partnerships and referral programs that drive a larger funnel of potential candidates.
• Develop a comprehensive learning & development strategy to include learning programs at each level, with appropriate programming and desired outcomes by level.
• Build effective processes and procedures for managing day to day HR operations with the HR Center of Excellence while driving change and building efficiencies within the HR department.
• Manage a team of HR professionals including recruiters and HR managers, and provide leadership, direction, coaching and development to his / her team
• Build and develop the India HR team in a way that adequately supports the organization as it grows both organically and inorganically
• Build a repeatable playbook for people integration from both stock and asset purchase transactions that have an India presence
• Play a key role in rollout of global HR programs, systems or processes from design, implementation, change management and adoption.

Qualifications and Skills
• Bachelor’s Degree in Business, HR Management or related field.
• 10-15+ years human resource business partner experience or a blend of HR experience, including recruiting and learning & development
• Advanced knowledge of HR policies and practices
• Preferred experience supporting a BPO / services healthcare business
• Outstanding leadership and management skills with proven ability to advise a fast-paced growing company
• Experience working within a portfolio company for a private equity owner is a strong plus