CRM Architect (Salesforce)
Onsite role in New York, NY
Full time role
Job Overview:
Key Responsibilities in CRM
CRM System Design & Architecture:
· Lead the architectural design, development, and deployment of CRM solutions tailored to the business requirements.
· Provide a high-level architecture vision for CRM projects, ensuring integration with other enterprise systems and alignment with business goals.
· Ensure that the CRM platform architecture supports scalability, security, and performance requirements.
Stakeholder Collaboration:
· Work closely with business stakeholders to understand their needs, translating business requirements into technical CRM solutions.
· Serve as the point of contact for leadership, understanding strategic initiatives and aligning the CRM architecture to support them.
Solution Implementation:
· Oversee the end-to-end implementation of CRM solutions, including customization, integration, data migration, and user training.
· Work with cross-functional teams to implement best practices, data models, and ensure the successful integration of CRM systems with other enterprise solutions (ERP, marketing automation, etc.).
Customization & Configuration:
· Architect complex CRM customizations, including workflows, dashboards, reports, and user interfaces, ensuring they align with business processes.
· Design and implement data integration strategies to sync CRM data with other systems.
· Performance Optimization & Continuous Improvement:
· Identify opportunities for process improvements and system optimizations to increase CRM system performance.
· Monitor CRM performance and work to resolve any system issues, providing ongoing maintenance and enhancements.
Leadership & Mentoring:
· Lead and mentor a team of CRM developers, administrators, and analysts.
· Provide guidance on best practices, new CRM technologies, and methodologies.
Change Management & Training:
· Facilitate the change management process, ensuring proper user adoption and smooth transition to new CRM tools and updates.
· Design and deliver CRM training programs to end-users, helping teams maximize CRM functionalities.
Experience:
· Strong experience in CRM system architecture and design.
· Strong hands-on experience with major CRM platforms (e.g., Salesforce, Oracle, or others).
· Experience in designing and implementing CRM integrations, both inbound and outbound, with other enterprise systems (ERP, marketing automation, customer service platforms, etc.).
· Proven track record in architecting scalable and efficient CRM solutions in large, complex environments.
Skills:
· Strong knowledge of CRM best practices, methodologies, and tools.
· Expertise in CRM data modeling, data integration, and APIs.
· Strong understanding of cloud technologies and SaaS CRM solutions.
· Familiarity with Agile methodologies and project management practices.
· Proficiency in CRM customization, configuration, and troubleshooting.
· Knowledge of data privacy and security regulations (e.g., GDPR, CCPA) as they pertain to CRM systems.
· Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Regards
Rakesh Singh
Technical Recruiter
Office no : 60+-244-+435 Ext - 2473
Direct : 60+-857-82+0
[email protected] 