CRM & Marketing Coordinator

Join the dynamic team at SBM, a leading multi-disciplinary engineering firm renowned for its innovative and collaborative approach to building solutions. With a vibrant culture that fosters personal growth and forward-thinking, we're on the lookout for passionate professionals to expand our team.

At SBM, our core values of drive, humility, and balance shape everything we do. We believe in pushing boundaries, learning from one another, and maintaining a healthy work-life harmony.

Located in London and Kitchener, SBM serves a diverse range of private and public sector clients across Southwestern Ontario. Our team of over 130 dedicated experts—including engineers, trainees, technologists, planners, and support staff—thrives in an energetic environment where creativity and collaboration are at the forefront. If you're eager to grow and make an impact, SBM is the place for you!

Key Responsibilities:
Work closely with internal stakeholders to determine business needs related to our CRM (Deltek Vantagepoint) and how our CRM system can be optimized to meet our strategic business plans.
Manage, maintain and update CRM (Vantagepoint) system, ensuring accurate client data and tracking interactions.
Maintain CRM (Vantagepoint) system users, profiles, permission sets, and other admin related tasks.
Create and deliver training to end-users on CRM processes, data entry, and priorities.
Implement and build reporting to analyze the performance of various aspects of the CRM and various Sales & Marketing Initiatives.
Optimize the full functionality of the CRM (Vantagepoint), identify critical and new features
Support the development and execution of marketing strategies to promote SBM’s services and enhance brand awareness.
Develop, support and implement marketing campaigns and events
Coordinate digital marketing efforts, including social media, website content updates, and email campaigns.
Create and maintain FAQ and training documents for internal use.
Work with external vendor(s) to ensure proper backups and data syncs are working effectively, in addition to identifying errors and root cause issues/bugs to ensure efficiencies

Skills / Qualifications:
Minimum 2 years of applied experience working with CRM systems, direct experience with Deltek Vantagepoint would be considered an asset.
Post secondary education in a relevant business, customer experience, CRM, marketing, digital marketing or sales management program.
Experience with graphic design software such as Adobe illustrator, InDesign, Photoshop, and/or Canva would be considered an asset.
Experience designing and building customer centric communications and solutions
Knowledge of print, in-person, online and digital marketing methods, and best practices.
High level of technical literacy in Microsoft Office 365.
Experience in business processes related to client management/marketing/sales in an engineering Architecture, construction, and/or professional services firm would be considered an asset.
Computer Skills and Database Management (MS Office, Deltek Vantagepoint).
Ability to work well within a team, with excellent interpersonal, oral, and written communication skills.
Ability to set priorities, complete work with minimal supervision and meet deadlines.
Strong verbal and written communication skills.
Demonstrates high integrity, confidentiality and professionalism
Ability to work both independently and in teams
Strong time management and prioritization skills and ability to adapt
Some travel to support client events within Ontario and after core hours, may be required
What We Offer:
This is a full-time, in-office position offering a competitive salary and an annual performance bonus. At SBM, we prioritize a positive work culture, believing that strong relationships with our employees lead to exceptional customer service and outstanding results for our clients.

Enjoy a balanced workweek with hours from 8am-5pm Monday-Thursday and an early finish at 2:30pm on Fridays. Join us in an environment where collaboration, support, and personal growth are at the heart of everything we do.

Employees Also Enjoy:
Competitive Salary Based on Experience
Health Benefits Plan
RRSP Matching (4%) Program
Paid Overtime
Performance Bonuses
Banked Time Options
Regular Social and Team Buildings Events
Opportunity to build great relationships
Career Growth and Development
Paid Vacation
Professional Development budget
Engaging work environment
Passionate and enthusiastic team that encourages growth

To Apply:

All qualified applicants should apply through our online application system.

References are to be made available upon our request.

SBM is an equal opportunity employer. All suitably qualified applicants will receive consideration for employment in accordance with relevant governing laws. We thank all applicants but only those selected for an interview will be contacted.